Job Description

CRM CAM Collection & Utility Collection

Department: CRM / Property Management
Location: Gurugram, Haryana
Employment Type: Full time

Job Overview

We are looking for a proactive and detail-oriented CRM Executive to manage Common Area Maintenance (CAM) collections and utility collections from property owners, tenants, and commercial occupants. The candidate will be responsible for timely payment follow-ups, outstanding dues management, account reconciliation, MIS reporting, and coordination with internal teams to ensure smooth collection operations.

Key Responsibilities

1. CAM Collection

- Manage and follow up on Common Area Maintenance (CAM) charges from tenants, property owners, and commercial occupants.
- Ensure timely collection of monthly CAM dues and outstanding payments.
- Maintain records of billed amounts, payments received, pending dues, and overdue accounts.
- Coordinate with tenants and owners to resolve billing discrepancies and payment-related queries.
- Send payment reminders and escalate long-pending dues to the concerned management team.
- Maintain accurate collection reports and outstanding payment trackers.

2. Utility Collection

- Manage collections for electricity, water, and other applicable utility charges.
- Coordinate with tenants, owners, facility management, and accounts teams regarding utility bills and payments.
- Track monthly utility billing, payment status, and outstanding balances.
- Follow up on overdue utility payments and resolve billing discrepancies.
- Maintain proper documentation of invoices, receipts, and payment records.

3. CRM & Customer Coordination

- Maintain professional relationships with tenants, property owners, and occupants.
- Handle customer queries related to CAM charges, utility bills,



invoices, and payment status.
- Coordinate with the Finance, Accounts, Facility Management, and Leasing teams for smooth operations.
- Maintain updated customer records and collection status in the CRM system.

4. MIS & Reporting

- Prepare daily, weekly, and monthly collection reports.
- Maintain records of total billing, collections, outstanding dues, and ageing reports.
- Monitor collection targets and highlight delayed payments to management.
- Ensure accurate documentation and timely reporting of collection performance.

Required Qualifications & Experience

- Graduate in any discipline; a background in Commerce, Finance, or Business Administration is preferred.
- 25 years of experience in CRM collections, CAM collection, utility collection, property management, or commercial real estate.
- Experience dealing with tenants, property owners, and commercial occupants will be an advantage.
- Good knowledge of billing, payment follow-ups, reconciliation, and outstanding dues management.
- Proficiency in MS Excel and CRM/ERP systems.

Required Skills

- Strong communication and negotiation skills.
- Good follow-up and collection management abilities.
- Customer relationship management and problem-solving skills.
- Attention to detail and accuracy in maintaining records.
- Ability to manage multiple accounts and meet collection targets.

Key Performance Indicators (KPIs)

- Timely collection of CAM and utility dues.
- Reduction in overdue payments and outstanding balances.
- Achievement of monthly collection targets.
- Accuracy of billing, reconciliation, and MIS reports.
- Effective resolution of customer queries and payment disputes.

Preferred Industry: Commercial Real Estate, Property Management, Retail Leasing, and Facility Management.

📌 CRM Collection (Gurugram)
🏢 Realistic Realtors
📍 Gurugram