- Provide technical support to customers through phone, email, or chat channels.
- Troubleshoot and resolve customer issues related to software products and services.
- Collaborate with internal teams to escalate complex cases and ensure timely resolution.
- Document customer interactions using CRM software for accurate tracking.
Job Requirements :
- 1-6 years of experience in an international technical support environment.
- Robust knowledge of active directory support and troubleshooting techniques.
- Excellent communication skills for effective issue resolution over the phone or via written correspondence.
- international voice
📌 Technical Support Executive (Bengaluru)
🏢 IntouchCX
📍 Bengaluru
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