- Job Title: Quality Executive
- Location: Gandhinagar
- Company Domain: US Healthcare
- Employment Type: Full time
- Experience: 2-5 Year
- Shift: Night
Job Description
- Conduct daily audits and evaluate process quality.
- Discuss audit results with stakeholders and recommend corrective actions.
- Identify training needs and perform Training Needs Analysis (TNA) for agents.
- Ensure regular follow-up and close looping with Operations teams.
- Achieve monthly performance targets.
- Participate in weekly calibrations and team meetings.
- Perform ad hoc tasks and take initiatives to improve process quality.
- Demonstrate exceptional organizational skills, professionalism, dependability, and flexibility.
- Work effectively in a team-oriented environment.
Required Skills
- Excellent verbal, written, and interpersonal communication skills.
- Advanced MS Office skills.
- Ability to create, analyze, and present reports effectively.
Competencies
- Strong problem-solving and issue-resolution abilities.
- Solid analytical skills and technical understanding.
- Excellent interpersonal and customer service skills.