Key Responsibilities:

- Handle real-time customer inquiries via international chat channels with accuracy and professionalism.
- Provide first-contact resolution while maintaining high quality and customer satisfaction standards.
- Demonstrate problem-solving skills to address customer concerns effectively.
- Adapt seamlessly to rotational shifts and agile operational requirements.

Candidate Profile / Eligibility Criteria:

- Education: Undergraduate (Min. 10+2 / Diploma) with at least 6 months of work experience.
- Experience: Prior experience in International Chat Support is mandatory.
- Skills: Excellent written English communication, typing accuracy, and active listening skills.
- Flexibility: Comfortable working in rotational shifts and a 5.5-day work week (WFO).

📌 Walk In | Chat Support| Kharadi Pune
🏢 Transcom
📍 Pune