- Handle customer inquiries and resolve issues professionally and courteously.
- Provide timely and accurate responses to customer questions and concerns via chat.
- Utilize problem-solving skills to address complex customer complaints.
- Collaborate with internal teams to enhance customer experience.
- Maintain high product knowledge to effectively support customers.
- Consistently meet or exceed performance metrics, such as first call resolution rate and customer satisfaction scores.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Customer Service Advisor (Chat Process) (Pune)
🏢 BlackHardStone
📍 Pune
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