- Handle inbound customer queries related to banking products and services.
- Provide prompt and accurate resolutions while ensuring excellent customer satisfaction.
- Assist customers with account-related information, transactions, service requests, and general inquiries.
- Maintain a professional and empathetic approach during customer interactions.
- Accurately document customer conversations and update records in the system.
- Adhere to company policies, quality standards, and compliance guidelines.
Candidate Requirements:
- Graduation is mandatory.
- Fluent communication skills in Bengali and basic English/Hindi.
- Good customer service and interpersonal skills.
- Comfortable working in rotational/odd-hour shifts.
- Immediate joiners will be preferred.
Perks & Advantages:
- Attractive incentives
- Cab facilities for odd-hour shifts
- Career growth opportunities
- Training and a supportive work environment
Interested candidates can share their updated resume or WhatsApp: Snigdh ((phone hidden))
Apply now and kick-start your career with a leading Banking BPO in Gurugram!