- Lead Calling: Call prospective students and parents from marketing campaigns, enquiries, and other lead sources.
- Student Counselling: Explain Vedams program, curriculum, learning model, campus experience, eligibility, fees, scholarships, and admission process.
- Lead Follow-ups: Follow up with interested prospects and ensure timely communication at every stage of the admissions funnel.
- Application Conversions: Encourage eligible and interested students to complete their applications, register for VSAT, attend interviews, and progress through the admission process.
- Query Resolution: Address common questions and concerns from students and parents, escalating complex queries when required.
- Lead Management: Maintain accurate call records, lead status, follow-up dates, and interactions in the CRM.
- Target Achievement: Meet daily calling, follow-up, application, and conversion targets.
- Coordination: Work closely with the admissions and growth teams to improve lead quality, follow-up efficiency, and conversions.
- Feedback & Insights: Share recurring objections, student concerns, and lead feedback to help improve counselling scripts and campaign effectiveness.