Role & responsibilities

- Manage customer queries and provide support through chat and phone calls.
- Assist customers with order tracking, deliveries, cancellations, returns, and refunds.
- Resolve customer issues promptly while ensuring a positive customer experience.
- Coordinate with internal teams to address escalations and ensure timely resolution.
- Maintain accurate records of customer interactions and follow-ups.
- Meet customer support KPIs, including response time, resolution time, and customer satisfaction.
- Adhere to company policies, processes, and service quality standards.

Preferred candidate profile

- Freshers are welcome to apply.
- Good communication skills in Hindi and English (Hindi is mandatory).
- Solid customer-handling and problem-solving abilities.
- Comfortable handling both chat and voice support.
- Basic computer knowledge and ability to learn new tools.
- Customer-focused, patient, and willing to work in rotational shifts and rotational weekly offs.
- Immediate joiners preferred.

📌 Customer Support Executive (Bengaluru)
🏢 Sliksync Technologies
📍 Bengaluru