Roles & Responsibilities

- 4-6 years of risk and fraud management experience
- Conduct process training activities such as, but not limited to, new hire training, process refresher training, cross-skilling and other activities that provide learning opportunities for the team.
- Cascade information and escalate issues that will impact the team and/or its customers.
- Facilitate testing activities for any recent GP products or systems launched by the business
- Conduct random quality checks for each analyst to assist the Team Lead in identifying areas for improvement needed to manage team and individual quality performance.
- Review errors by the team and ensure that each incident is documented, resolved, and opportunity areas are addressed accordingly.
- Create case briefs and quality finding write-ups




- Ensure that SOPs are kept up-to-date and cascaded to the team.
- Ensure that SLAs are consistently met by: 1. Assisting the Team Lead in monitoring the daily queues.2. Maintaining the team's weekly MI.
- Handle merchant escalations.
- Perform tasks and/or projects assigned by the Manager/Director as and when necessary.
- Supporting the delivery of the Worldwide Risk Team's projects and business initiatives.
- Recommend Risknet enhancements and process improvements in relation to the detection and prevention of high risk and fraudulent activity.Educational RequirementGraduateService LineBPO Service Line

📌 Team Lead (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru