Experience: 2+ Years

Location: Gurgaon- Sector 59(WFO)

Interview Mode: F2F

Notice Period: Immediate

Job Description:

- Provide first-level technical support for hardware, software, network, and end-user issues.
- Maintain accurate and up-to-date IT asset inventory records.
- Ensure proper asset ownership, accountability, and tracking throughout the complete asset lifecycle.
- Receive, verify, tag, label, and register current IT hardware and assets.
- Track asset allocation, movement, transfer, repair, replacement, return, and disposal.
- Maintain asset handover forms, acknowledgment records, and other relevant documentation.
- Manage hardware allocation during employee onboarding and asset recovery during employee offboarding.
- Maintain complete asset documentation and supporting evidence for onboarding and offboarding activities.
- Ensure returned assets are inspected, recorded, securely stored, repaired, or reallocated as required.
- Identify and report missing, damaged, unassigned, or unidentified IT assets.




- Coordinate with vendors for laptop and hardware repairs, replacements, warranty claims, and technical support.
- Arrange courier services for the dispatch and pickup of laptops and other IT hardware across different locations.
- Perform hardware installation, configuration, replacement, imaging, setup, and basic troubleshooting for laptops, monitors, docking stations, and other IT peripherals.
- Provide on-site, floor-walk, and remote IT support to end users, ensuring timely resolution of incidents and service requests in accordance with defined SLA requirements.
- Maintain accurate records of IT incidents, service requests, repairs, replacements, and asset movements.
- Conduct periodic asset verification and reconciliation to ensure inventory accuracy and accountability.
- Ensure all asset-related activities are properly documented and maintained for audit compliance and periodic reviews.

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