- Make inbound and outbound calls to prospective students, explain courses, fees, and schedules, and generate leads.
- Schedule counselling appointments and follow up with interested prospects.
- Maintain accurate lead details and update statuses in the CRM.
- Coordinate with the admissions/sales team to support conversions and achieve targets.
- Maintain daily calling reports (DCR), conversion updates, and call documentation.
- Address customer queries professionally and ensure a positive customer experience.
Skills & Competencies
- Excellent verbal and written communication skills.
- Solid multitasking, follow-up, and coordination abilities.
- Teamwork, customer handling, and relationship-building skills.
Education & Experience
- Undergraduate or Graduate degree in any discipline.
- 12 years of experience in student counselling, admissions, education sales, or customer-facing roles.