Customarily has at least 7 years of ServiceNow consulting experience with in-depth knowledge of the ServiceNow Platform in one or more of the following: ITSM, ITOM, CMDB, SPM, HRSD, or CSM
• Customarily has at least 4 years leadership and/or mentorship experience
• Customarily has at least 4 years of customer facing project management experience
Roles and Responsibilities
Provide expert ServiceNow consulting and development services to clients, ensuring high-quality deliverables and customer satisfaction
• Stay up-to-date with the latest ServiceNow product developments, releases, and certifications to effectively advise clients on best practices and recommend suitable solutions.
• Demonstrate proficiency in Agile development methodologies, applying them to ServiceNow projects for effective and iterative delivery.
• Create comprehensive documentation for processes and workflows, ensuring accuracy, clarity, and adherence to industry standards.
• Act as a key team member on multiple projects, collaborating with cross-functional teams to meet project objectives and deliverables.
• Lead and manage multiple projects, providing effective project management oversight, including planning, resource allocation, risk management, and timely delivery.
• Conduct educational sessions for clients to increase their understanding and utilization of the ServiceNow platform, driving adoption and maximizing its value.