Job Description: Customer Service Executive – Voice ProcessJob Title: Customer Service Executive – Voice Process

Department: Customer Service / Customer Support

Job Type: Full-Time

Experience: Freshers and Experienced Candidates

Work Mode: Work from Office

Employment Type: Permanent / Contractual, as per company requirements

Job SummaryWe are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Executives for the Voice Process. The selected candidates will handle inbound and/or outbound customer calls, resolve customer queries, provide accurate information, and ensure a positive customer experience while maintaining service quality standards.

- Key ResponsibilitiesHandle inbound and outbound customer calls professionally.
- Respond to customer queries regarding products, services, orders, payments, or account-related concerns.
- Provide accurate information and resolve customer issues within the defined turnaround time.
- Maintain a polite, professional, and customer-friendly approach throughout the conversation.
- Understand customer requirements and provide appropriate solutions.
- Escalate complex issues to the concerned department whenever required.
- Maintain accurate records of customer interactions in the CRM system.
- Achieve defined performance targets, including call quality, customer satisfaction, productivity, and resolution rates.
- Follow company policies, standard operating procedures, and data confidentiality guidelines.
- Work collaboratively with team members to improve customer satisfaction.
- Eligibility CriteriaEducation: Graduate or undergraduate candidates, as per company requirements.
- Communication Skills:



Good verbal communication skills in English and/or Hindi, depending on the process.
- Computer Skills: Basic knowledge of computers, MS Office, and internet applications.
- Customer Orientation: Ability to understand customer concerns and provide effective solutions.
- Other Requirements: Willingness to work in rotational shifts, weekends, or night shifts, if applicable.
- Freshers with valuable communication skills are encouraged to apply.
- Required SkillsEffective verbal communication and active listening.
- Problem-solving and customer-handling skills.
- Patience, empathy, and a positive attitude.
- Ability to manage difficult conversations professionally.
- Basic typing and computer proficiency.
- Time management and the ability to work under pressure.
- Willingness to learn and achieve performance targets.
- Key Performance Indicators (KPIs)Number of calls handled per day.
- Customer satisfaction score (CSAT).
- First Call Resolution (FCR).
- Average Handling Time (AHT).
- Call quality and process compliance.
- Attendance, punctuality, and schedule adherence.
- Salary and BenefitsSalary: As per company standards and candidate eligibility.
- Incentives: Performance-based incentives, wherever applicable.
- Benefits: Training, career development opportunities, and other company benefits as applicable.

Career Growth OpportunitiesCustomer Service Executive → Senior Customer Service Executive → Team Leader → Assistant Manager / Operations Manager.

Ideal Candidate: A customer-oriented individual with good communication skills, a professional attitude, and the ability to handle customer queries effectively while delivering excellent service.

📌 Customer Service Executive (Noida)
🏢 EDUBRIDGE LEARNING PRIVATE
📍 Noida