Role OverviewThis role drives smooth last-mile operations within the hub, ensuring deliveries are made on time, riders are well managed, and daily cash is accurately reconciled. It demands strong operational discipline, people-handling capability, and comfort with data and reporting.
Key ResponsibilitiesLast-Mile Operations
- Manage end-to-end last-mile delivery operations for the hub.
- Ensure timely dispatch, efficient route planning, and smooth execution of daily delivery schedules.
Team Management
- Lead the delivery rider team and monitor their performance.
- Resolve on-ground issues as they arise.
- Provide ongoing guidance and feedback to maintain productivity and discipline.
Cash Handling & Reconciliation
- Oversee cash collection from riders.
- Ensure daily cash reconciliation is completed accurately.
- Maintain records in line with company guidelines.
Performance Monitoring & Reporting
- Track, analyze, and report daily, weekly, and monthly delivery performance, RTO rates, and other key metrics.
- Identify gaps and implement corrective actions.
- Drive continuous improvement in operational efficiency and customer satisfaction.
- Required Skills & QualificationsMinimum 2 years of experience in logistics or a senior operations role, specifically in last-mile delivery.
- Proven experience managing delivery riders and handling cash reconciliation processes.
- Strong understanding of local city routes and nearby areas.
- Hands-on experience with daily, weekly, and monthly performance reporting in logistics.
- Good proficiency in MS Excel and Google Sheets.
- Robust communication, problem-solving, and team management skills.