Sales Officer / Executive - within the Marketing & Business Development function is entrusted with the responsibility to manage day-to-day sales activities, order processing and customer coordination for assigned accounts.
Responsibilities
• Process customer orders and coordinate delivery schedules with Production/SCM.
• Follow up on payments/collections in coordination with Finance.
• Handle routine customer queries,complaints and provide timely resolution/escalation.
• Maintain sales records, order status trackers and customer communication logs.
• Support the Sales Manager in preparing sales reports and forecasts.
• Track order status against forging process stages for accurate customer updates.
• Coordinate with SCM on dispatch of forged components, including transport/handling requirements.