- Contact customers through outbound calls and follow up on overdue loan payments.
- Explain outstanding dues and encourage customers to make timely payments.
- Follow up on Promise to Pay (PTP) commitments and ensure payments are received as promised.
- Maintain accurate customer details, call records, payment updates, and collection dispositions.
- Achieve daily, weekly, and monthly collection targets.
- Follow up regularly on assigned cases and maintain proper case tracking.
- Handle customer queries professionally and resolve payment-related concerns.
- Adhere to company policies, collection SOPs, and customer communication guidelines.
- Maintain confidentiality of customer information and ensure ethical collection practices.
- Eligibility CriteriaMinimum 6 months to 1 year of experience in collections, telecalling, or loan recovery.
- Good communication and negotiation skills.
- Ability to achieve collection targets and handle customer follow-ups.
- Knowledge of NBFC, banking, fintech, or loan collection processes is preferred.
- DRA certification is preferred for collection roles where applicable.
- Immediate joiners will be given preference.
Languages RequiredCandidates must be proficient in any two of the following languages:
- Kannada
- Telugu
- Tamil
- Hindi
- Salary & BenefitsSalary up to ₹22,000 per month.
- Performance-based incentives.
- Growth opportunities in the collections department.
- Skilled work environment.
How to ApplyInterested candidates can share their updated resume and contact the HR team for further details.