Customer Relationship Management

- Lead end-to-end CRM operations for residential/commercial real estate projects
- Manage customer lifecycle from booking, agreement, possession to handover
- Ensure high customer satisfaction and retention

Post-Sales Operations

- Handle post-sales processes including documentation, agreements, allotments, and registrations
- Coordinate possession and handover processes
- Manage customer queries, escalations, and grievances efficiently

Team Leadership

- Lead, train, and manage CRM and customer support teams
- Define SOPs, workflows, and service standards
- Monitor team performance and productivity

Process & System Management

- Implement and manage CRM systems/software
- Ensure accurate customer data management
- Develop structured communication processes

📌 CRM Executive (Pimpri-Chinchwad)
🏢 SB Patil Group
📍 Pimpri-Chinchwad