- Handle inbound customer calls with professionalism and empathy.
- Understand customer concerns and provide accurate information or solutions.
- Record and update customer interactions in the system.
- Escalate unresolved issues to the concerned department when required.
- Maintain a customer-first approach while ensuring quick and productive resolutions.
- Follow communication guidelines, scripts, and policies as trained.
- Meet performance targets such as call handling time, customer satisfaction, and resolution rate.
📌 Customer Service Representative (Bengaluru)
🏢 CandidMen
📍 Bengaluru
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