We are looking for a proactive and customer-focused reservation executive to join our travel and tourism team.
- Key Responsibilities
- supporting our operation departments in booking hotels
- Confirm hotel bookings and other special services.
- ensure seamless tour execution.
- Monitor daily hotel booking and resolve operational issues promptly.
- Maintain regular communication with clients before, during, and after their trips.
- Coordinate with the sales team for booking confirmations and operational updates.
- Keep accurate records of bookings, payments, and operational reports.
- Ensure high standards of customer satisfaction and service quality.
- Requirements
-
- Bachelor's degree in Tourism, Hospitality, Business Administration, or a related field.
- 1–3 years of experience in travel and tourism operations (freshers with strong communication skills may also apply).
- proficiency in English is required.
- Good communication, coordination, and problem-solving skills.
- Ability to work under pressure and manage multiple tasks efficiently.
- Willingness to work flexible hours during peak travel seasons.
Preferred Skills
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- Knowledge of Kerala tour packages and major tourist destinations.
- Experience in handling group tours, FIT bookings, and pilgrimage tours.
- Strong organizational and customer service skills.
- Positive attitude with attention to detail.
Benefits
- Competitive salary
- Career growth opportunities
- Training and career development
- Friendly and supportive work environment