1. Installation & Commissioning
2.

- Install, assemble, and commission laboratory instruments at customer sites.
- Ensure equipment is installed according to manufacturer specifications and approved procedures.
- Demonstrate equipment operation to customers.

1. Breakdown & Troubleshooting
2.

- Attend customer complaints and breakdown calls on time.
- Identify technical faults and carry out necessary repairs.
- Coordinate with the technical team for complex issues and spare parts.

1. Preventive Maintenance
2.

- Perform scheduled preventive maintenance of laboratory instruments.
- Inspect electrical connections, sensors, controllers, mechanical parts, and other components.
- Maintain service schedules and equipment performance records.

1. Calibration & Performance Verification
2.

- Support calibration and performance verification as per approved procedures.
- Use appropriate, calibrated reference instruments.
- Record actual observations and report any deviations.

1. Customer Service
2.

- Communicate professionally with customers.
- Explain equipment operation, maintenance requirements, and basic troubleshooting.
- Obtain customer feedback and service completion confirmation.

1. Service Documentation
2.

- Prepare and submit service reports after every visit.
- Record customer complaints, fault diagnosis, corrective actions, spare parts used, and pending issues.
- Maintain installation, maintenance,



and service history records.

1. Spare Parts & Tools Management
2.

- Carry the required tools, spare parts, and service documents for site visits.
- Maintain records of spare parts consumed and returned.
- Inform the concerned department about spare parts requirements.

1. Travel & Visit Planning
2.

- Plan customer visits according to the service schedule and complaint priority.
- Confirm appointments with customers before visiting.
- Update the reporting manager regarding visit status and pending service calls.

1. Safety & Quality Compliance
2.

- Follow electrical safety procedures and customer-site safety requirements.
- Use appropriate personal protective equipment.
- Follow approved SOPs and never record unperformed work as completed.

1. Reporting & Coordination
2.

- Coordinate with Sales, Quality, Production, and Service departments.
- Report recurring faults, product defects, and customer complaints.
- Escalate unresolved issues to the Service Manager.
- Daily Reporting RequirementsCustomer name and site location.
- Service call number and complaint details.
- Instrument name, model, and serial number.
- Work performed and fault identified.
- Spare parts used or required.
- Service status: Completed / Pending / Follow-up Required.
- Customer confirmation and next action.
- Daily visit report submitted to the reporting manager.

📌 Service Engineer (Nala Sopara)
🏢 Analysis Instruments
📍 Nala Sopara