Job Description: Sales & Customer Relationship ManagerCompany: Jaipur Emporium Jewellers

About Jaipur Emporium JewellersJaipur Emporium Jewellers is a heritage jewellery house specializing in handcrafted luxury jewellery, including Polki, Jadau, Kundan, Meenakari, and precious gemstone jewellery. We are looking for a customer-focused and result-oriented professional who can build lasting client relationships, drive sales, and deliver an exceptional luxury shopping experience.

Key Responsibilities1. Sales & Business Development

- Attend to showroom customers and understand their preferences, occasions, and budgets.
- Recommend suitable jewellery pieces and explain their craftsmanship, materials, uniqueness, and value.
- Convert customer enquiries and showroom visits into successful sales.
- Follow up with prospective customers to close pending sales.
- Achieve monthly sales targets and contribute to overall business growth.
- Identify opportunities for cross-selling and upselling complementary jewellery pieces.

2. Customer Relationship Management (CRM)

- Maintain a detailed database of customers, enquiries, purchase history, preferences, birthdays, anniversaries, and important occasions.
- Build and maintain long-term relationships with existing and prospective clients.
- Conduct regular follow-ups through calls, WhatsApp, and other appropriate communication channels.
- Re-engage inactive customers and generate repeat business.
- Provide personalized jewellery recommendations based on individual client preferences.
- Build a strong network of loyal and high-value customers.

3.



Lead Management & Follow-ups

- Maintain records of all incoming enquiries from the showroom, Instagram, WhatsApp, exhibitions, and referrals.
- Follow up systematically with customers who have shown interest but have not purchased.
- Share relevant product photographs, videos, catalogues, and new collection updates.
- Track every lead from the initial enquiry to conversion.
- Maintain a daily follow-up schedule and update the CRM or customer database regularly.

4. After-Sales Service

- Coordinate with the relevant team regarding repairs, alterations, custom orders, and other customer requests.
- Ensure timely communication on order status, delivery, and customer concerns.
- Maintain customer satisfaction through prompt and skilled service.
- Stay connected with customers after purchase to encourage referrals and future purchases.

5. Client Engagement & Marketing Support

- Invite existing and prospective customers to exhibitions, private previews, collection launches, and exclusive showroom appointments.
- Support WhatsApp marketing campaigns and personalized customer outreach.
- Coordinate with the marketing team to communicate current launches and special collections.




- Help build a loyal community of Jaipur Emporium Jewellers clients.

6. Reporting & Administration

- Prepare daily sales reports and weekly lead follow-up reports.
- Maintain accurate records of enquiries, conversions, pending leads, and repeat sales.
- Coordinate with the showroom and inventory teams to ensure smooth customer service.
- Track individual sales performance against assigned targets.
- Required Skills & QualificationsGraduate in any discipline; a background in business, sales, or marketing is preferred.
- 2–5 years of experience in sales, customer relationship management, or luxury retail; jewellery industry experience is an advantage.
- Excellent communication, interpersonal, and negotiation skills.
- Strong customer-handling and relationship-building abilities.
- Good working knowledge of Excel, WhatsApp Business, and customer databases or CRM software.
- Ability to maintain organized records and follow up consistently.
- A skilled, presentable, proactive, and target-oriented approach.
- Interest in fine jewellery, gemstones, luxury products, and craftsmanship.

Key Performance Indicators (KPIs)Performance will be evaluated on:

- Monthly sales and target achievement.
- Conversion rate of showroom visitors and customer enquiries.
- Number of follow-ups completed and leads converted.
- Repeat purchases and reactivation of existing customers.
- Quality and accuracy of customer database management.
- Customer satisfaction, referrals, and relationship development.

📌 Retail Sales Executive (Jaipur)
🏢 Jaipur Emporium Jewellers
📍 Jaipur