- Key Job Responsibilities

1. Product Listing & Catalog ManagementCreate current product listings with SEO-friendly titles, descriptions, keywords, and attributes.

- Upload product images, size charts, and other catalog information.
- Manage SKU codes, style codes, FSNs, and product variations.
- Resolve listing errors, catalog rejections, and product approval issues.
- Ensure accurate product information across marketplaces.

2. Marketplace Account ManagementManage seller accounts on Flipkart, Myntra, Amazon, Ajio, and Meesho.

- Monitor account health, performance metrics, and policy compliance.
- Handle brand approvals, category approvals, and seller onboarding.
- Raise and follow up on support tickets with marketplace teams.
- Coordinate account activation and resolve operational issues.

3. Pricing & Inventory ManagementUpdate selling prices, MRP, stock quantities, and discounts.

- Monitor inventory levels and avoid stockouts or overselling.
- Maintain pricing sheets and stock reports.
- Update marketplace pricing according to business requirements.
- Coordinate with warehouse and inventory teams.

4. Order Processing & LogisticsMonitor incoming orders and ensure timely processing.

- Manage Ready to Dispatch (RTD), manifest generation, and shipment processing.
- Coordinate with warehouse teams for packing and dispatch.
- Follow up on missed pickups, delayed shipments, and reattempt orders.
- Monitor cancellations, returns, and delivery-related issues.

5. Sales & Performance MonitoringTrack daily, weekly, and monthly sales performance.

- Prepare sales reports, order reports,



and product performance reports.
- Monitor returns, cancellations, conversion rates, and best-selling products.
- Identify opportunities to improve sales and profitability.
- Share performance updates with management and clients.

6. Promotions & Campaign ManagementParticipate in marketplace sales campaigns and promotional events.

- Manage coupons, discounts, and promotional pricing.
- Monitor campaign budgets and advertising performance.
- Coordinate campaign participation and ensure product eligibility.
- Track the impact of promotions on sales.

7. Payments & ReconciliationMonitor marketplace settlements and payment reports.

- Reconcile orders, sales, returns, fees, and seller payments.
- Identify settlement discrepancies and raise claims or support tickets.
- Track payment holds and pending reimbursements.
- Maintain payment reconciliation sheets.

8. Returns & Claims ManagementMonitor customer returns, RTOs, and rejected shipments.

- Investigate return-related losses and discrepancies.
- Raise claims for eligible lost, damaged, or incorrectly returned products.
- Follow up on claim status and reimbursement.
- Maintain return and claim tracking reports.

9. Client & Team CoordinationCommunicate with sellers and clients regarding account performance.

- Collect product data, images, GST details, and other onboarding documents.
- Coordinate with catalog, warehouse, finance, and marketplace support teams.
- Provide regular operational updates to clients and management.
- Maintain professional communication and resolve client queries.

📌 E-Commerce Executive (Surat)
🏢 PASV E-COMMERCE
📍 Surat