· Handle international customer calls professionally and efficiently.

· Assist customers with internet transfer-related queries and requirements.

· Understand customer needs and provide accurate information and solutions.

· Maintain a professional and positive approach during customer interactions.

· Follow defined call handling procedures, quality standards, and process guidelines.

· Maintain accurate records and update customer information as required.

· Achieve assigned productivity, quality, and performance targets.

· Escalate customer issues to the appropriate team whenever required.

· Maintain valuable attendance and adherence to shift timings.

Required Skills

· Excellent verbal and written English communication skills.

· Good listening and interpersonal skills.

· Customer-focused attitude with a professional approach.





· Ability to handle customer queries confidently.

· Basic computer knowledge.

· Comfortable working in a night shift from 8:00 PM to 5:00 AM.

· Ability to work under performance and productivity targets.

Freshers and candidates with relevant international voice process experience can apply.

Preferred Skills

· Previous experience in an international voice process or customer service is preferred.

· Experience handling international customers will be an added advantage.

· Good problem-solving and communication skills.

Work Benefits

· 5 Days Working

· 2 Days Weekly Off

· Night Shift

· Opportunity for career growth

· Training and development

Professional work environment

📌 International Voice Process Agent (Bengaluru)
🏢 Sparkline Telecom (Opc) Private
📍 Bengaluru