Company Description Mexaware Solutions is a specialist IT solutions company based in Thrissur, Kerala, India, operating at the intersection of innovation and practicality. The team focuses on RFID and Bluetooth (BLE) tracking systems, barcode solutions, web development, mobile applications, and cloud infrastructure with DevOps. Mexaware delivers end-to-end technology solutions for asset management, people monitoring, inventory, point-of-sale, and broader digital transformation.

Using a up-to-date tech stack including Node.js, React.js, PostgreSQL, MySQL, MSSQL, Android, AWS, Kafka, MQTT, and Fastify, the company emphasizes simplicity, scalability, and timely delivery. Trusted by industry leaders such as Centena Group and ScreenCheck, Mexaware maintains a client-first mindset and a commitment to excellence.

Role Description The Technical Support Representative is a full-time, on-site role based in Thrissur, Kerala. This role involves providing timely and accurate technical assistance to customers, including diagnosing issues, troubleshooting hardware and software problems, and guiding users through solutions. The representative will manage support tickets, document incidents, escalate complex issues to engineering teams, and follow up to ensure resolution and customer satisfaction.





Daily tasks include responding to queries via phone, email, or chat, maintaining knowledge base articles, and collaborating with internal teams to improve products and services. The role also requires monitoring recurring issues, suggesting process improvements, and contributing to a high-quality support experience.

Qualifications

- Strong Customer Support and Customer Satisfaction skills, with the ability to communicate clearly and professionally.
- Hands-on Technical Support and Troubleshooting skills for software, hardware, and network-related issues.
- Solid Analytical Skills to diagnose problems, identify root causes, and propose effective solutions.
- Comfort working with IT concepts and tools; familiarity with web, mobile, or RFID/BLE systems is an advantage.
- Excellent verbal and written communication skills in English; additional local language skills are a plus.
- Ability to work on-site in Thrissur, manage multiple cases simultaneously, and maintain accurate documentation.
- Prior experience in technical or customer support roles is preferred; exposure to SaaS or IT services is beneficial.
- Relevant diploma or degree in Computer Science, Information Technology, Engineering, or a related field is desirable.

📌 Technical Support Representative (Thrissur)
🏢 Mexaware Solutions
📍 Thrissur