We are seeking a dedicated and results-driven Technical Account Manager to join our team in Maharashtra. The ideal candidate will play a crucial role in ensuring client satisfaction and success by managing key accounts and fostering strong relationships with clients. As a Technical Account Manager, you will be responsible for understanding client needs, providing technical guidance, and ensuring the successful implementation of our software solutions in the fintech sector.

Key Responsibilities

- Serve as the primary point of contact for assigned clients, ensuring their needs are met and expectations exceeded.
- Develop and maintain strong relationships with key stakeholders within client organizations.
- Collaborate with internal teams to deliver tailored solutions that meet client requirements.
- Conduct regular standup meetings with clients to discuss project progress, address concerns, and gather feedback.
- Identify opportunities for upselling and cross-selling additional services to enhance client value.
- Monitor account health and proactively address any issues that may arise.




- Provide technical support and guidance to clients, ensuring they are utilizing our software effectively.
- Prepare and present reports on account performance and client satisfaction.

Required Skills

- Proven experience in account management or client success roles, preferably in the fintech or software development industry.
- Robust technical background with the ability to understand and communicate complex technical concepts.
- Excellent interpersonal and communication skills, with a focus on building relationships.
- Ability to manage multiple accounts and projects simultaneously.
- Strong problem-solving skills and a proactive approach to client management.
- Familiarity with project management methodologies and tools. If you are passionate about client success and have a strong technical background, we encourage you to apply for this exciting opportunity to make a significant impact in our organization.

This job is provided by Shine.com

📌 Technical Account Manager (Pune)
🏢 Japheth
📍 Pune