Key Responsibilities:

Team Leadership & Management

- Lead, mentor and manage a team of master data analysts/executives
- Managing the end-to-end lifecycle of customer master data, including creation, validation, updates, and deactivation, ensuring data accuracy, consistency and compliance with organizational policies.
- Monitor creation and update of charge out rates, new project code creation, project code updates due to client changes and termination of contract and de-activation of code etc.
- Allocate workload, set priorities and monitor team performance
- Drive a culture of accuracy, accountability and continuous improvement
- Ensuring efficiency and high standard of operations: identification and removing inefficiencies in the processes, making improvements in the operational work.
- Hold regular reviews with stakeholders and within the team to ensure high quality of Service Delivery is maintained.
- Proficiency in end-to-end Order-to-Cash (O2C) processes, along with related cross-functional operations.
- Executing maintenance activities on D365 master data as approved by business owner.
- Good understanding of D365 master data structure to analyse business requirements
- Actively participate in OTC process improvement initiatives, suggest enhancements to streamline billing procedures, enhance customer experiences, and optimize overall operations.
- Responsible in conducting/monitoring the UAT and logging the issues to respective support team.
- Conduct regular performance reviews of team and provide coaching and development plans.
- Liaising with internal and external auditors for smooth audit processes.

Data Governance & Compliance





- Ensure compliance with internal policies, SOX controls, and regulatory requirements
- Maintain audit trails and proper documentation for all master data changes
- Enforce data governance frameworks and approval hierarchies

Process Excellence & Automation

- Identify process gaps and drive standardization and automation initiatives
- Implement best practices for master data lifecycle management
- Work with IT on system enhancements (D365)

Data Quality & Reporting

- Monitor KPIs such as data accuracy, turnaround time, and backlog
- Conduct regular data quality reviews and audits
- Generate reports and dashboards for management
- Implement corrective and preventive actions for recurring issues
- Preparation and analysis of Master Data issues between Customer and Aptia

General Skills:

- Strong understanding of MDM best practices and industry standards in the customer domain.
- Good knowledge of financial controls related to Customer Master Data processes
- Good communication and stakeholder management skills
- Strong analytical skills including analysis of complex data
- Problem solving and decision-making ability
- Customer service orientation
- Very valuable presentation skills
- Strong analytical skills

Technical Skills:

- Hands-on experience with ERP and data tools
- Experience of Microsoft Dynamics (D365) Customer Master Data related transactions and workflows.
- Advanced Excel and reporting skills

Prior Experience:

- 8-10 years of experience in client data management.
- Previous working experience from Service industry.
- Experience in global market strictly from UK, US and Europe.

Qualifications:

- Finance graduate preferred / PGDM in Finance.

📌 Team Lead - MDM (Mumbai)
🏢 Aptia Group
📍 Mumbai