Junior System Admin

Experience: Fresher

Location: Chennai (Work from Office)

Employment Type: Full Time

We are looking for an IT Support Executive to handle front-end IT support at our Chennai office,

serving approximately 200+ employees with 90 average daily on-site users.

This role is the first point of contact for all end-user IT requests — from password resets to workstation setup to basic troubleshooting.

The ideal candidate is approachable, responsive, and reliable.

You should be comfortable handling a high volume of requests, updating tickets promptly, and escalating issues

Key Responsibilities

- End-User Support & Ticketing (50%)

- Serve as the first point of contact for all IT support requests at the Chennai office

- Handle ticket queue in Zoho Desk — log, categorize, resolve, and close tickets within defined

- SLAs

- Resolve common issues: password resets, account unlocks, printer/scanner problems,

- connectivity issues, email setup

- Update every ticket with resolution notes before closing — no ticket closed without
- documentation

- Escalate unresolved issues to L1/L2 team members with clear details of troubleshooting
- already done

- B. Workstation & Device Management (25%)

- Set up workstations for new joiners — desk, system, peripherals, software installation, access
- verification

- Handle laptop/desktop hardware issues — coordinate with Store team for repairs or
- replacement

- Assist with conference room setup, video conferencing equipment, and AV support

- Manage peripheral inventory — keyboards, mice, monitors, cables, adapters

- Support employee offboarding — collect devices, verify asset returns, update records

- C. Access & Account Support (15%)

- Assist with basic access requests — Wi-Fi setup, VPN configuration, email setup on mobile
- devices

- Support access card provisioning and basic onboarding IT tasks under guidance from L1/L2

- team





- Maintain a log of all access changes and current joiner setups for audit compliance

- D. Office IT & Facility Support (10%)

- Ensure printers, scanners, and shared devices are operational across all floor areas

- Report and follow up on network or infrastructure issues with the technical team

- Support basic housekeeping of IT assets — stickering, labelling, organizing IT store

- Assist with any ad-hoc IT tasks assigned by the IT Operations Lead

Required Skills & Experience
- Must Have 0–1 year experience in IT helpdesk, desktop support, or similar role (freshers with strong aptitude considered)

- Bachelor's degree in IT, Computer Science, or related field

- Basic knowledge of Windows 11, MS Office, email clients, and common enterprise applications

- Ability to troubleshoot basic hardware and software issues

- Good communication skills in English and Tamil

- Comfortable handling a high volume of user requests in a fast-paced environment

- Reliable, punctual, and responsive — this role requires consistent on-site presence

- Good to have Experience with ticketing systems

- Basic understanding of Active Directory — user accounts, password resets

- Experience with endpoint management tools

- Any IT-related certification or diploma

- This is a front-facing role. The right person must be approachable, responsive, and dependable:

- Responsive — acts on requests quickly, doesn't let tickets sit unattended

- User-friendly — communicates clearly with non-technical users without jargon

- Reliable attendance — consistent on-site presence is essential for front-end support

- Documentation habit — updates tickets and records without being reminded

- Team player — works well with L1/L2 team, escalates cleanly, and follows through

Join OptiSol and grow your career with us — Apply today.

[email protected]

"This Isn't Just a Career. It's Your Chance to Change the Game."

📌 System Administrator (Chennai)
🏢 Optisol Business Solutions
📍 Chennai