Job Title: Sales Executive – Travel & Tourism

Company: Dial Us Back™ – Tours & Travels

Location: Mumbai, Maharashtra

Employment Type: Full-time

Work Mode: Hybrid (Office and Work from Home)

Company Description

Dial Us Back™ is a trusted travel company specializing in personalized travel experiences across some of India's most beautiful destinations. With strong regional expertise and a commitment to customer satisfaction, we create memorable journeys that showcase India's diverse landscapes, cultures, and hospitality.

Our key destinations include Kashmir, Kerala, Ladakh, Himachal Pradesh, Goa, and Sikkim, offering customized holiday packages for families, couples, honeymooners, solo travellers, and groups.

Dial Us Back™ is officially registered with the Jammu and Kashmir Tourism Department and the Government of Jammu and Kashmir, reflecting our commitment to reliable, professional, and responsible travel services.

Role Description

We are looking for a proactive, target-driven Sales Executive – Travel & Tourism to join our team in Mumbai. The primary responsibility of this role is to generate qualified leads, engage potential customers, and convert inquiries into confirmed travel bookings across our six key destinations: Kashmir, Kerala, Ladakh, Himachal Pradesh, Goa, and Sikkim.

The ideal candidate will be responsible for managing the complete sales process, from lead generation and customer communication to preparing quotations, negotiating prices, closing bookings, and coordinating with the operations team.

This role requires excellent communication skills, a customer-focused approach, consistent follow-ups, and the ability to achieve monthly sales and revenue targets.

Key Responsibilities

- Lead Generation: Identify and generate new travel leads through online platforms, social media, referrals, networking, telecalling, and other relevant channels.
- Lead Management: Contact, qualify,



and maintain a consistent follow-up process with prospective customers interested in domestic holiday packages.
- Destination Sales: Promote and sell customized travel packages for Kashmir, Kerala, Ladakh, Himachal Pradesh, Goa, and Sikkim.
- Customer Engagement: Understand customers' travel requirements, including destination preferences, travel dates, group size, budget, accommodation preferences, and activities.
- Sales Conversion: Convert incoming inquiries and self-generated leads into confirmed bookings through effective communication, persuasive selling, and timely follow-ups.
- Quotation Preparation: Prepare and share customized itineraries, travel packages, and quotations based on customer requirements and budget.
- Negotiation and Closing: Handle customer objections, negotiate pricing within approved margins, and close sales while maintaining profitability.
- CRM and Reporting: Maintain accurate records of leads, customer interactions, quotations, follow-ups, and booking status using CRM tools or company systems.
- Customer Relationship Management: Build long-term relationships with customers to encourage repeat bookings, referrals, and positive reviews.
- Coordination with Operations: Work closely with the operations team to ensure smooth handover and execution of confirmed bookings.
- Market Research: Monitor competitor offerings, customer preferences, seasonal travel trends, and destination-specific demand.
- Sales Target Achievement: Meet or exceed monthly lead generation, follow-up, booking conversion, and revenue targets.

Qualifications and Skills





- Previous experience in sales, telecalling, lead generation, business development, or travel and tourism is preferred.
- Strong communication, persuasion, negotiation, and customer-handling skills.
- Ability to generate leads independently and convert inquiries into confirmed bookings.
- Basic understanding of domestic travel destinations and holiday package sales.
- Proficiency in English and Hindi; knowledge of Marathi or other regional languages is an advantage.
- Familiarity with CRM systems, spreadsheets, email, WhatsApp Business, and online communication tools.
- Solid organizational skills and the ability to manage multiple leads and follow-ups simultaneously.
- A proactive, target-oriented mindset with a focus on sales performance and customer satisfaction.
- Ability to work independently in a hybrid environment and collaborate effectively with the wider team.
- A bachelor's degree in Business Administration, Tourism, Hospitality, or a related field is preferred. Relevant experience may be considered in place of a degree.

Performance Expectations The Sales Executive will be evaluated on:
- Number of qualified leads generated.
- Timely follow-ups and customer response rates.
- Conversion of inquiries into confirmed bookings.
- Monthly sales revenue and achievement of assigned targets.
- Quality of customer relationships and repeat business.
- Accuracy of CRM records and sales reporting.

What We Offer

- Opportunity to grow with an expanding travel and tourism company.
- Exposure to multiple domestic travel destinations and customized holiday packages.
- Hybrid working flexibility.
- Performance-based incentives linked to sales results, subject to company policy.
- Opportunities for career development in travel sales and business development.

Join Dial Us Back™ and help travellers discover the best of India, one memorable journey at a time.

📌 Sales Executive (Mumbai)
🏢 Dial Us Back
📍 Mumbai