Role Overview

We are looking for a Security Delivery Manager (SDM) Intern to support the delivery and management of security services for our clients. The role will provide hands-on exposure to security operations, service delivery, client management, project coordination, and cross functional collaboration.

The ideal candidate should have a strong interest in cybersecurity, good communication skills, a customer-focused mindset, and the ability to coordinate effectively across teams.

Key Responsibilities

▪ Assist in managing and overseeing security tools, processes, and day-to-day security service activities.

▪ Support the development, implementation, documentation, and monitoring of security policies, procedures, and workflows.

▪ Participate in daily Scrum meetings, track project activities, and ensure assigned tasks and deliverables remain on schedule.

▪ Support the Service Delivery team in ensuring timely, consistent, and high-quality security services to clients.

▪ Coordinate with internal technical and operational teams to facilitate smooth service delivery and timely resolution of client requirements.

▪ Collaborate cross-functionally with Security Operations, Engineering, Support, Project Management, and other relevant teams to resolve issues and improve service delivery.

▪ Support the seamless onboarding of new customers across various security services, ensuring requirements, configurations, documentation, and handovers are completed effectively.

▪ Act as a point of coordination for client technical queries and work with relevant internal teams to provide accurate and timely resolutions.

▪ Follow up on client issues, requests,



and service-related activities to ensure a high level of client satisfaction.

▪ Assist in monitoring service performance, identifying gaps, and contributing to continuous improvement initiatives.

▪ Maintain accurate service documentation, reports, trackers, and client-related records.

▪ Mentor and assist new team members by sharing knowledge, processes, and best practices, while contributing to the overall development of the team.

▪ Proactively identify operational challenges and assist in implementing solutions to improve efficiency, service quality, and customer experience.

Key Skills & Competencies

✓ Basic understanding of cybersecurity concepts, security operations, and security tools. ✓ Strong communication and interpersonal skills.

✓ Customer-focused approach with a commitment to service excellence.

✓ Good coordination, organization, and time-management skills.

✓ Ability to work collaboratively across multiple teams.

✓ Problem-solving and analytical mindset.

✓ Ability to understand and manage multiple tasks and priorities.

✓ Willingness to learn recent security technologies, tools, and processes.

✓ Familiarity with Agile/Scrum methodologies is an advantage.

✓ Ability to document processes and communicate technical information clearly.

What You Will Learn

➢ Security service delivery and client management.

➢ Practical exposure to security tools, processes, and workflows.

➢ Customer onboarding and service transition.

➢ Cross-team and stakeholder collaboration.

➢ Agile/Scrum-based project coordination.

➢ Security policy and process management.

➢ Technical issue resolution and customer satisfaction management.

➢ Team mentoring and professional development.

📌 Project Manager - Cybersecurity (Sahibzada Ajit Singh Nagar)
🏢 SafeAeon
📍 Sahibzada Ajit Singh Nagar