You will own how Wakefit Home Interiors gets installed in customers' homes: on time, right the first time, at a sustainable cost.
This is a 0 to 1 role. There is no inherited playbook to run. You will build the systems for on-site quality and timely execution, then lead a team of carpenters and work with external agencies to deliver against them.
Expect unknowns. The right person treats each recent problem as a reason to build a repeatable, cost-effective solution rather than a one-time fix.
Key responsibilities
Build the on-site quality system
- Define installation quality standards and site checklists for each stage of installation.
- Create SOPs that carpenters can follow consistently, with minimal dependence on any one person.
- Set up snag capture, root-cause tracking and closure, so repeat issues are fixed at the source.
- Own the handover standard: what "complete" means before the customer signs off.
Build the timely execution system
- Plan and schedule installations so sites are ready, material is on site and crews are assigned before work starts.
- Track every installation against its committed timeline and flag delays early.
- Work with production and dispatch so what reaches the site matches what was designed.
Lead the carpenter team
- Hire, onboard and train carpenters on Wakefit standards and SOPs.
- Allocate crews across sites to balance quality, timelines and productivity.
- Build skill development and accountability into how the team works.
Manage external stakeholders
- Be the on-site point of coordination for customers and other external parties involved in installation.
- Resolve escalations at site and feed recurring issues back into the system.
Keep it sustainable and cost-effective
- Track installation cost and find ways to reduce it without lowering quality.
- Choose solutions that scale with volume rather than adding headcount for every problem.
KPIs Targets are to be set once baselines are established.
📌 On-Site Installation Lead (Bengaluru)
🏢 Wakefit
📍 Bengaluru
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