– DOMESTIC MERCHANDISER

Company: Pinaki Handicrafts Pvt. Ltd.

Location: Jodhpur, Rajasthan

Department: Domestic Sales & Merchandising

Industry: Solid Wood Furniture Manufacturing – Hospitality Projects

About Pinaki

Pinaki Handicrafts is a Jodhpur-based manufacturer of customised solid-wood furniture for hotels, resorts, villas, cafés, and restaurants. We specialise in project-based furniture manufacturing, delivering customised designs, consistent quality, and reliable execution for hospitality clients.

Job Overview

We are looking for a proactive and organised Domestic Merchandiser to manage furniture orders for domestic hospitality projects from order confirmation to final dispatch and delivery. The candidate will coordinate with customers, the design team, production, quality control, and dispatch to ensure smooth execution of projects within agreed timelines and specifications.

Key Responsibilities

- Order Management & Customer Coordination

Handle domestic customer orders from confirmation to final dispatch.

Coordinate with clients regarding furniture designs, dimensions, specifications, finishes, fabrics, hardware, and other requirements.

Maintain regular communication with customers and provide order status updates.

Resolve customer queries and coordinate internally to address issues.

- Drawings & Approvals

Coordinate with the design team for drawings, specifications, and customisation requirements.

Obtain customer approval for drawings, samples, finishes, and mock-ups wherever required.

Ensure all specifications and approvals are documented before production begins.

- Production Planning & Follow-up





Coordinate with the factory and production team to track order progress.

Follow up on raw material availability, production schedules, and pending activities.

Monitor project timelines and proactively identify delays or bottlenecks.

Ensure customer commitments are communicated clearly to the production team.

- Quality Control & Packaging

Coordinate with the QC team to ensure furniture meets approved specifications and quality standards.

Track finishing, polishing, hardware fitting, and other pending work.

Ensure appropriate packaging and protection of furniture before dispatch.

Coordinate the resolution of quality issues and manufacturing defects.

- Dispatch & Delivery Coordination

Coordinate with the dispatch and logistics teams for timely delivery.

Track dispatch schedules, transportation, and delivery status.

Ensure all items are checked against order quantities and packing lists.

Coordinate with customers regarding delivery schedules and installation or assembly requirements, wherever applicable.

- Documentation & Reporting

Maintain order-wise records of specifications, approvals, production status, and delivery commitments.

Prepare and update order trackers, pending work reports, and dispatch schedules.

Maintain customer records and ensure all communications are documented.





Report project delays, customer concerns, and other critical issues to management.

Required Skills & Qualifications

Graduate in any discipline; a qualification in Business Administration, Commerce, or a related field is preferred.

1–4 years of experience in merchandising, furniture manufacturing, interior fit-outs, hospitality projects, or order coordination is preferred.

Good communication and coordination skills.

Proficiency in MS Excel, Word, email, and basic computer applications.

Robust follow-up, organisational, and problem-solving abilities.

Ability to manage multiple orders and meet deadlines.

Attention to detail and willingness to learn about furniture materials, finishes, and manufacturing processes.

Preferred Candidate

Experience handling B2B or project-based orders.

Exposure to hotels, resorts, interior designers, architects, or furniture manufacturers.

A proactive individual who takes ownership of work and follows up independently until tasks are completed.

Key Performance Indicators (KPIs)

Timely execution and dispatch of domestic orders.

Adherence to committed project timelines.

Accuracy of customer specifications and order documentation.

Effective coordination between customers and internal departments.

Reduction in order delays and specification-related errors.

- Customer satisfaction and timely resolution of queries.

Role Objective: To ensure that every domestic furniture order at Pinaki is executed smoothly, with accurate specifications, effective coordination, consistent quality, and timely delivery.

📌 Merchandiser (Jodhpur)
🏢 PINAKI
📍 Jodhpur