Job Summary:

The HR Business Partner will be responsible for partnering with Operations and Store Leadership across the North & East region to drive effective people practices, employee engagement, performance, retention and employee relations. The role will own the employee lifecycle and ensure timely, consistent and compliant execution of HR processes across the region.

Key Responsibilities:

- Employee Lifecycle Management
- Manage end-to-end recruitment of manppower, induction, transfers and offboarding for employees across the region.
- Ensure timely completion of joining formalities, documentation and exit processes.
- Conduct exit interviews and analyse feedback to identify key attrition trends and improvement areas.
- Filling the budget vs actuals for the store team and keep the fill rate percentage above 90% for your region at all times.
- Employee Relations & Grievance Management
- Act as the primary HR contact for employee grievances and workplace concerns.
- Investigate employee relations matters objectively by gathering facts, incident reports and relevant documentation.
- Partner with Operations to arrive at appropriate resolutions.
- Manage disciplinary processes and issue relevant warning, absconding, transfer and termination letters as required.
- Maintain accurate documentation and ensure timely closure of employee cases.
- HR Business Partnering
- Partner closely with the Operations Team, Area Managers and Store Managers on people related matters and business challenges.
- Provide guidance on employee performance, attendance, discipline, engagement, retention and policy matters.
- Conduct regular employee and stakeholder connects to proactively identify concerns.
- Support managers in building a positive and high-performing store culture.
- Performance Management
- Drive the Performance Management System across the region and ensure timely completion of all activities.
- Support managers in setting expectations,



providing feedback and managing performance.
- Identify performance concerns and facilitate Performance Improvement Plans where required.
- Monitor PIP progress and ensure appropriate documentation and closure.
- Employee Engagement & Retention
- Drive regional employee engagement initiatives in alignment with the HR calendar.
- Conduct employee connects and store visits to understand employee sentiment.
- Analyse attrition and identify key retention challenges.
- Partner with Operations to implement relevant retention and engagement interventions.
- Do regular store visits – visit all the stores at least once in a quarter.
- HR Policy, Compliance & Governance
- Ensure adherence to company HR policies and processes across all locations.
- Guide employees and managers on HR policies and appropriate processes.
- Identify policy deviations and ensure corrective action.
- Maintain proper documentation and support HR audits and compliance requirements.
- HR MIS & Analytics
- Maintain accurate employee records and HR trackers.
- Prepare and analyse key HR reports covering headcount, attrition, absenteeism, hiring, exits, employee relations, PIPs and engagement.
- Provide actionable insights to HR and Operations Leadership based on people data.

KEY SKILLS & COMPETENCIES

Functional: HR Business Partnering | Employee Relations | Performance Management | Employee Engagement | Retention | HR Operations | HR Policies & Compliance | HR Analytics & MIS

Behavioural: Solid communication | Stakeholder management | Problem-solving | Decision-making | Empathy | Ownership | Confidentiality | Conflict resolution | Attention to detail | Ability to work independently

QUALIFICATION & EXPERIENCE

- MBA/PGDM in Human Resources or equivalent.
- 3–6 years of relevant experience in HRBP, HR Operations, Employee Relations or Retail HR.
- Experience managing employees across multiple locations/stores will be preferred.
- Should be comfortable with travel across the assigned region as required.

📌 Human Resources Business Partner - North & East (New Delhi)
🏢 CROSSWORD BOOKSTORES
📍 New Delhi