Company Description Mahadeva Group – A Legacy of Madhyani’s is a diversified conglomerate that has been a market leader in Chhattisgarh since 1979. The group operates across automotive spare parts, authorized automobile dealerships, fintech solutions, and real estate, with an annual turnover of ₹500 Cr and a strong presence in Raipur. It manages 25 branches under renowned brands such as Renault, Morris Garages, Mercedes-Benz, Tata, and Kia, supported by dedicated business units.

Through its CarCred SaaS platform, the group is building an integrated digital finance aggregator to streamline loan processing and approvals nationwide.

Mahadeva

Group is committed to a customer-centric approach and to nurturing local talent in an inclusive, growth-oriented work workplace.

Role Description The General Manager Customer Service will lead customer service operations across Mahadeva Group’s automotive, fintech, and related business units. This full-time, on-site role based in Raipur involves designing and implementing customer service strategies, policies, and standards to ensure consistent, high-quality interactions. The role includes overseeing customer satisfaction initiatives, monitoring service metrics, and driving continuous improvement in customer experience.

The General

Manager will manage and mentor customer service teams,



coordinate training programs, and collaborate with dealership, sales, and operations leaders to resolve complex customer issues. The position also requires regular reporting to senior management, aligning customer service performance with business goals, and promoting a culture of trust, responsiveness, and service excellence.

Qualifications

- Strong customer-focused capabilities, including Customer Service, Customer Satisfaction, and Customer Experience skills.
- Proven Team Leadership experience, with the ability to lead, motivate, and develop diverse customer-facing teams.
- Competence in Training design and delivery to build service skills, product knowledge, and process adherence.
- Experience in managing customer service operations in automotive, retail, or similar service-driven sectors is preferred.
- Excellent communication, conflict resolution, and problem-solving abilities.
- Ability to analyze customer data and performance metrics, and translate insights into actionable improvements.
- Bachelor’s degree in business, management, or a related field; an MBA or equivalent postgraduate qualification is an advantage.
- Comfort working on-site in Raipur and collaborating across branches and business units.

📌 General Manager Customer Service (Raipur)
🏢 Mercedes-Benz, City Star, Raipur
📍 Raipur