Company Description Technotask Business Solutions Pvt Ltd is a quick-growing customer experience provider founded in March 2020, delivering omnichannel solutions that enhance client service and operational excellence. Headquartered in Bhopal, the company has expanded to 13 centers across India, Egypt, and the UAE, and supports over 20 global clients across 48 lines of business. Technotask works with organizations in diverse sectors, including FinTech, BFSI, retail, e-commerce, health-tech, edu-tech, and more, partnering with brands such as Meesho, FloBiz, and Swiggy.

Its services span voice, email, and chat support, catalogue management, logistics support, technical escalation, automation, sales, and backend operations, offering broad opportunities for customer support professionals. Technotask continues to grow rapidly and invites team members to help reshape the future of customer experiences.

Role Description The Customer Support Specialist is a full-time, on-site role based in Bhopal. In this position, the specialist will handle customer inquiries via phone, email, and chat, providing timely, accurate, and courteous responses.

Responsibilities include troubleshooting basic technical and service-related issues, documenting interactions in support systems, and following standard operating procedures to ensure high-quality service. The role involves monitoring customer concerns,



escalating complex issues to appropriate teams, and contributing to improved customer satisfaction through feedback and suggestions. The specialist will collaborate with colleagues and leadership to meet performance targets, maintain service-level agreements, and consistently deliver a positive customer experience.

Qualifications

- Strong Customer Support and Customer Satisfaction skills, with the ability to manage inquiries and resolve issues effectively.
- Excellent Interpersonal Skills, including clear communication, active listening, and a professional, customer-focused attitude.
- Basic Technical Support capabilities, with the ability to understand products or services and guide customers through standard solutions.
- Analytical Skills to interpret customer issues, identify patterns, and recommend process improvements.
- Proficiency in spoken and written English; additional local language abilities are an advantage.
- Comfort with using CRM tools, ticketing systems, and common office software.
- Ability to work on-site in Bhopal, in rotating shifts if required, and maintain reliability and punctuality.
- Prior experience in customer service, contact centers, or related fields is preferred; a diploma or bachelor’s degree in any discipline is beneficial.

📌 Customer Support Specialist (Bhopal)
🏢 Technotask Business Solutions
📍 Bhopal