Company Description HRnest is a technology-driven HR solutions provider focused on transforming how organizations manage their people and processes. The company integrates innovative tools into HR operations to enhance efficiency and elevate the overall employee experience. Its offerings include advanced HRMS integrations, accurate payroll management, and robust compliance solutions that help businesses navigate complex HR demands.

HRnest partners with organizations on their digital transformation journey, enabling them to modernize HR practices and adapt to evolving workforce needs.

Key Responsibilities:

CXO Client Engagement:

Develop and nurture relationships with CXO clients, understanding their unique profiles and needs.

Act as a trusted advisor, consistently providing updates and progress reports.

Service Delivery Management:

Oversee the planning, scheduling, and execution of service deliveries, ensuring they align with client expectations and timelines.





Coordinate with internal teams to guarantee that all deliverables are of the highest quality and delivered punctually.

Communication Excellence:

Facilitate transparent, concise, and effective communication channels with clients.

Tailor communication style to suit the high-level and sophisticated nature of CXO clients.

Strategic Consultation:

Offer insights and advice based on a deep understanding of each client’s sector, challenges, and objectives.

Contribute to the strategic direction of services, enhancing client satisfaction and engagement.

Feedback and Resolution:

Systematically gather client feedback to drive continuous improvement in service delivery.

Address and resolve any issues or concerns raised by clients promptly and effectively.

Escalation Management:

Handle escalations efficiently, ensuring quick resolution while maintaining a high level of client satisfaction and trust.

📌 Customer Success Manager (Pune)
🏢 HRnest
📍 Pune