Company: Umbrella Aegis

Location: MIDC, Mumbai

Work Mode: Work From Office (On-site Only)

Industry: Advertising | Creative Agency | Digital Marketing

Experience: 2–6 Years (Agency Experience Mandatory)

Employment Type: Full-Time

About Umbrella AegisUmbrella Aegis is a creative and integrated marketing agency delivering creative brand campaigns, social media solutions, digital marketing, and impactful communication strategies.

We believe in ideas that make a difference, creativity that delivers results, and robust client relationships that drive brand growth.

We are looking for a proactive, confident, and solution-oriented Client Servicing professional who understands the fast-paced agency environment and can seamlessly bridge the gap between clients, creative teams, and digital marketing teams.

Key Responsibilities1. Client Relationship Management

- Act as the primary point of contact for assigned clients.
- Build and maintain strong, long-term client relationships.
- Understand client objectives, brand positioning, and marketing requirements.
- Manage client expectations, feedback, approvals, and deliverables.
- Conduct regular client meetings, presentations, and performance reviews.

2. Social Media & Campaign Management

- Manage end-to-end execution of social media campaigns across Instagram, Facebook, LinkedIn, YouTube, and other digital platforms.
- Coordinate monthly content calendars, campaign plans, and creative deliverables.
- Understand social media trends, content formats, reels, engagement strategies, and digital campaigns.
- Work closely with creative, content, design, video, and performance marketing teams.
- Ensure all content aligns with the client's brand guidelines and campaign objectives.

3.



Creative Briefing & Internal Coordination

- Convert client requirements into clear, actionable creative briefs.
- Coordinate with internal teams to ensure smooth and timely execution.
- Review creative output for quality, accuracy, and alignment with client expectations.
- Manage multiple accounts, deadlines, revisions, and priorities simultaneously.
- Take complete ownership of projects from briefing to final delivery.

4. Strategic Thinking & Growth

- Contribute fresh ideas for social media campaigns and brand communication.
- Proactively identify opportunities to improve client engagement and campaign performance.
- Stay updated on social media trends, competitor activities, and emerging digital platforms.
- Participate in brainstorming sessions and contribute to campaign concepts.
- Identify opportunities for account growth and additional services.

Skills & Qualifications
- Minimum 2 years of relevant experience in a creative, advertising, digital, or social media agency.
- Current or previous agency experience is mandatory.
- Strong understanding of social media marketing, creative campaigns, and digital content.
- Excellent verbal and written English communication skills.
- Solid presentation, interpersonal, and client-handling abilities.
- Ability to manage multiple clients and projects independently.




- Good understanding of creative processes, timelines, and campaign execution.
- Strong problem-solving skills and a proactive, ownership-driven attitude.
- Familiarity with social media analytics, reporting, and performance metrics.
- Ability to work under tight deadlines in a dynamic agency environment.

Who We're Looking ForWe don't want someone who simply forwards client briefs to the creative team. We want thinkers, problem-solvers, and relationship builders.

Someone who:

- Understands the difference between simply posting content and building a brand.
- Can confidently communicate with clients and challenge briefs constructively.
- Brings ideas to the table instead of just following instructions.
- Takes responsibility and gets things done.
- Understands agency workflows and the importance of deadlines.
- Has a genuine interest in creativity, advertising, and social media.

Mandatory RequirementsAgency Background: Candidates must currently work or have previously worked with a creative, advertising, digital marketing, or social media agency. Work Location: This is a strictly work-from-office position at MIDC, Mumbai. Remote and hybrid arrangements are not available.

Communication: Excellent English communication and professional client-handling skills are essential.

Why Join Umbrella Aegis?

- Work on exciting brands and diverse creative campaigns.
- Collaborate with passionate creative and digital professionals.
- Opportunity to contribute ideas beyond routine client coordination.
- Be part of a dynamic, growth-focused agency environment.
- Take ownership of accounts and grow professionally.

📌 Client Servicing Manager (Mumbai)
🏢 Umbrella Aegis
📍 Mumbai