Company Description Tatva Developers is a leading construction company recognized for delivering high-quality premium projects with a strong focus on innovation and sustainability. The company transforms residential and commercial visions into functional, aesthetically refined spaces. Quality craftsmanship and attention to detail are central to every project, supported by a customer-centric approach that values transparent communication and collaboration.

Tatva

Developers actively adopts modern technologies and techniques to improve project efficiency while maintaining a commitment to eco-friendly practices and reduced environmental impact.

Role Description The Call Center Specialist will handle inbound and outbound calls, respond to customer inquiries, and provide accurate information about Tatva Developers’ projects and services. Day-to-day responsibilities include resolving customer issues, documenting interactions in internal systems, updating customer records, and escalating complex cases to the appropriate teams when needed. The role also involves coordinating with sales and project teams, following call scripts and service guidelines, and maintaining a professional, courteous demeanor in all interactions.

This is a full-time, on-site role based in Chennai,



requiring consistent availability during assigned shifts and adherence to company policies and service standards.

Qualifications

- Candidates should possess robust Customer Support and Customer Service skills, with a focus on empathy and problem resolution.
- Candidates should possess clear and professional Communication skills, including active listening and fluent spoken and written English.
- Candidates should possess knowledge of Contact Centers, including call handling processes, ticketing or CRM tools, and basic call metrics.
- Candidates should possess solid Computer Literacy skills, including comfort with email, spreadsheets, and data entry in customer management systems.
- Relevant experience in call center or customer-facing roles, preferably in real estate or construction, is beneficial.
- Ability to work on-site in Chennai, manage high call volumes, multitask, and stay calm under pressure.
- Strong organizational skills, attention to detail, and a commitment to delivering respectful, inclusive service to diverse customers.
- High school diploma or equivalent required; additional training or certification in customer service or communication is an advantage.

📌 Call Center Specialist (Chennai)
🏢 Tatva Developers
📍 Chennai