We are looking for a results-driven Business Development Lead to drive new business growth in the Managed Service Provider (MSP) industry.

The ideal candidate will have proven experience in B2B sales, new customer acquisition, lead generation, and strategic partnership development within the managed IT services ecosystem.

The candidate will be responsible for identifying new business opportunities, building relationships with MSPs and IT service providers, developing strategic partnerships, and driving revenue growth through managed services, recurring contracts, and channel partnerships.

Key Responsibilities

- Business Development & New Customer Acquisition

- Identify, prospect, and acquire current customers within the MSP and managed IT services market.
- Develop and execute business development strategies to achieve revenue and sales targets.
- Generate qualified leads through cold calling, email outreach, LinkedIn, networking, referrals, and industry events.
- Build relationships with business owners, CEOs, CTOs, IT directors, and other key decision-makers.
- Manage the complete sales cycle, from prospecting and qualification to proposal, negotiation, and deal closure.
- Identify new markets, industries, and opportunities for business expansion.

- MSP & Channel Partner Development

- Build and maintain relationships with Managed Service Providers, IT service providers, system integrators, resellers, and technology partners.
- Identify partnership opportunities for outsourced IT services, subcontracting, co-managed IT, and white-label service delivery.
- Develop strategic partnerships to expand market reach and generate recurring revenue.
- Create partner engagement plans and work toward building long-term, revenue-generating relationships.




- Identify opportunities to expand existing partnerships through additional services and new customer segments.

- Managed IT Services Sales

- Promote managed IT services, including IT support, helpdesk services, infrastructure management, network administration, cloud management, server management, and remote monitoring and management.
- Understand customer IT requirements and recommend suitable managed service solutions.
- Prepare business proposals, presentations, quotations, and commercial agreements.
- Work with technical and service delivery teams to ensure proposed solutions meet customer expectations.
- Identify opportunities for recurring service contracts, renewals, upselling, and cross-selling.

- Lead Generation & Pipeline Management

- Build and maintain a strong pipeline of prospective customers and business partners.
- Conduct market research to identify target accounts and potential revenue opportunities.
- Qualify prospects based on business needs, budgets, decision-making authority, and service requirements.
- Maintain accurate sales activity, opportunity records, and forecasts in the CRM.
- Monitor sales performance and report progress against business development targets.

- Account & Relationship Management

- Establish long-term relationships with customers and strategic partners.
- Maintain regular communication with key stakeholders to identify new business opportunities.




- Support customer retention and account expansion initiatives.
- Coordinate with internal teams to ensure a smooth transition from sales to service delivery.

Required Qualifications & Experience

- Experience in B2B business development or sales, preferably within the MSP, managed IT services, or IT outsourcing industry.
- Proven track record in new customer acquisition, lead generation, and closing B2B deals.
- Strong understanding of MSP business models, managed services, recurring-revenue contracts, and IT outsourcing.
- Experience developing relationships with MSPs, IT service providers, system integrators, and enterprise customers.
- Excellent communication, negotiation, presentation, and relationship-building skills.
- Experience using CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics.
- Ability to work independently, manage a sales pipeline, and achieve revenue targets.

Preferred Skills

- Existing network of MSPs, IT service providers, and channel partners.
- Experience with white-label managed services, subcontracting, and co-managed IT models.
- Understanding of recurring-revenue models, monthly recurring revenue (MRR), and annual recurring revenue (ARR).
- Experience in international B2B sales and developing new geographic markets, if applicable.

Key Performance Indicators (KPIs)

- New business revenue generated.
- Number of new customers acquired.
- Qualified sales pipeline generated.
- Number of new MSP and channel partnerships established.
- Revenue generated through partner relationships.
- Sales conversion rate and deal closure performance.
- Growth in recurring managed services revenue.
- Customer retention and account expansion.

📌 Business Development Lead (MSP) (Kochi)
🏢 hashroot
📍 Kochi