Business Analyst - Medical Insurance

Location: 100% Remote

Compensation: AED 6,000 - 7,000/ month

Employment Type: Full time

About MyAlfred myAlfred is the all-in-one platform for the wider Alfred ecosystem, bringing rewards, membership benefits, and connected customer experiences together in one place.

Through the app, users can access their InsuranceMarket.ae wallet to view and manage their insurance policies, manage and redeem AlfredCoins™, and enjoy myAlfred Premium benefits and offers from more than 150 leading brands across the UAE.

Customers of InsuranceMarket.ae, HolidayMarket.ae, and CreditMarket.ae are also connected to the myAlfred ecosystem, giving them access to Premium membership benefits and added value beyond their individual transactions. By bringing these benefits together, myAlfred creates a more connected and rewarding experience across the Alfred Holdings ecosystem.

We’re looking for a Business Analyst – Medical Insurance with experience in either Retail Medical or Group Medical insurance to translate business requirements into practical, technology-driven solutions. The ideal candidate will have strong business analysis skills, a solid understanding of health insurance processes, and the ability to work closely with business stakeholders and engineering teams to improve products, workflows, and customer experiences.

Key Responsibilities

- Gather, analyze, and document business requirements across health insurance products and processes, with expertise in either Retail Medical or Group Medical insurance.
- Translate business needs into detailed functional requirements documents (FRDs), user stories, process flows, business rules, and clearly defined acceptance criteria.
- For Retail Medical, work on individual and family health insurance journeys, including quotations, benefit comparisons, purchase journeys, insurer integrations, renewals, and endorsements.
- For Group Medical,



support SME and corporate medical insurance workflows, including employee census handling, quotations, terms of perks (TOB) comparisons, placement, onboarding, and renewals.
- Map existing business processes, identify gaps and inefficiencies, and recommend improvements to enhance operational efficiency and user experience.
- Collaborate with Product, Business, Operations, Compliance, and Technology teams to ensure requirements are aligned with business objectives and operational needs.
- Work directly with engineering teams to clarify requirements, address functional queries, and support the development and implementation of system enhancements.
- Translate applicable regulatory and compliance requirements into clear business and functional specifications.
- Plan and coordinate user acceptance testing (UAT), validate delivered functionality against agreed requirements, and support release activities.
- Maintain accurate documentation of requirements, workflows, functional changes, and process improvements throughout the product development lifecycle.
- Use ClickUp or similar project management tools to manage requirements, track progress, and coordinate deliverables across stakeholders.
- Identify opportunities to improve health insurance processes through technology, automation, and better integration between systems.

What We’re Looking For

- 4–7 years of experience in business analysis, with a strong track record of preparing FRDs, user stories, acceptance criteria, and process flows.




- Prior experience in the insurance domain is strongly preferred, with demonstrated expertise in either Retail Medical or Group Medical insurance.
- Strong understanding of health insurance products, business processes, and operational workflows relevant to the candidate’s area of expertise.
- Experience gathering requirements, mapping business processes, and translating complex business needs into actionable functional specifications.
- Experience working directly with engineering teams and supporting UAT and product releases.
- Familiarity with ClickUp or similar project management and task-tracking tools.
- UAE/GCC insurance experience and familiarity with applicable health insurance regulations are an advantage.
- Strong analytical thinking, problem-solving, documentation, and stakeholder management skills.
- Ability to communicate effectively with both technical and non-technical stakeholders.

Why Join MyAlfred?

- Work at the Intersection of Insurance and Technology: Contribute to improving the digital experiences and operational processes that support health insurance customers.
- Solve Meaningful Business Challenges: Translate complex insurance requirements into practical, scalable technology solutions.
- Collaborate Across Teams: Work closely with Product, Business, Operations, Compliance, and Engineering teams throughout the development lifecycle.
- Drive Process Improvement: Help simplify workflows, improve system functionality, and enhance efficiency across health insurance journeys.
- Be Part of a Connected Ecosystem: Contribute to the wider Alfred Holdings ecosystem, connecting InsuranceMarket.ae, HolidayMarket.ae, CreditMarket.ae, and myAlfred through technology and customer-focused solutions.

If you have strong business analysis skills and hands-on experience in either Retail Medical or Group Medical insurance, we’d love to hear from you!

📌 Business Analyst - Medical Insurance (India)
🏢 InsuranceMarket.ae™
📍 India