About the job

Company Description

International Education Agent (IEA HUB) is an established Pty Ltd company headquartered in Adelaide, Australia. We specialise in guiding students through international education pathways. In India, we operate under the brand Seek International Education Agent (SIEA) and support a diverse student population seeking overseas study opportunities.

IEA HUB has fully operational offices in Adelaide, Mumbai and Dhaka, and a new office opening soon in Chennai, so our regional footprint is growing quickly. We are looking for an experienced Branch Manager to take full ownership of our Mumbai branch and drive its next stage of growth.

Role Description The Branch Manager is a full-time, on-site leadership role based at our Mumbai branch. We want someone who takes ownership. You will be accountable for the branch's results, lead the team from the front, and put in place the structure and reporting that keep everyone on track.

Day-to-day responsibilities include:

- Ownership & Team Leadership: Leading, mentoring and engaging a team of counsellors, telecallers and front-desk staff. You will own the branch's day-to-day performance and set the standard for the team.
- Reporting Structure & Accountability: Setting up a clear reporting structure for all team members, with defined roles, responsibilities and reporting lines, and holding each person accountable for their work and outcomes.
- KPI Tracking & Performance Management: Setting individual KPIs for each team member, such as leads handled, conversions, applications lodged and enrolments. You will track progress regularly, coach anyone who falls behind, and raise performance concerns with senior management early.
- Monthly Branch Reporting: Reporting to management each month on branch performance against targets, including whether the branch is on track, the key risks, and the action plan to close any gaps.
- Local Institution Tie-ups & Lead Generation: Building tie-ups with universities, colleges and IB schools across Mumbai to run seminars,



workshops and information sessions on their campuses. You will turn these partnerships into a steady pipeline of quality leads for counsellors and telecallers to work on and convert.
- Overseas University Partnerships: Identifying, approaching and securing new tie-ups with international universities and institutions, either directly or through aggregators, from first contact to signed agreement.
- Partner Relationship Management: Building strong, long-term relationships with university partners, regional managers and in-country representatives. This includes hosting delegate visits, spot-assessment days and joint events.
- Conflict Resolution: Handling team disagreements fairly and professionally, and resolving escalated issues with students, parents and partners. You will make sound decisions on sensitive cases such as refunds, visa refusals and offer disputes.
- Branch Growth & Targets: Owning the branch's monthly and quarterly enrolment and revenue targets, and keeping CRM records and pipelines accurate and up to date.
- Marketing & Outreach: Planning education fairs, community events and social media initiatives to strengthen the SIEA brand in Mumbai.
- Cross-Office Collaboration: Working closely with our Adelaide, Dhaka and Chennai teams to achieve shared recruitment goals.

Qualifications

- Experience: Minimum 5–8 years in international student recruitment or the study abroad industry, including at least 2–3 years as a Branch Manager or in a similar role where you independently managed a branch or team.
- Leadership & Ownership: Proven ability to take full ownership of a branch, lead by example, and hold team members accountable.




- Reporting & KPI Management: Hands-on experience setting KPIs, tracking team performance, and preparing clear monthly performance reports for senior management.
- Local Network & Lead Generation: An established network with colleges, universities and IB/international schools in Mumbai, and a track record of generating leads through seminars and institutional tie-ups.
- University Partnerships: Proven experience securing and managing tie-ups with overseas universities and institutions. An existing network of university contacts is a strong advantage.
- Conflict Resolution: A calm, fair and solution-focused approach to resolving issues with staff, students, parents and partners.
- Destination Expertise: Strong knowledge of admissions and visa processes for Australia, the UK, the USA, Canada, New Zealand and/or Ireland.
- Communication & Presentation: Exceptional spoken and written English, and confidence presenting at seminars, webinars and partner meetings. Hindi and/or Marathi is an advantage.
- Education & Tech: A Bachelor's degree is required; an MBA or postgraduate qualification is preferred. You should be proficient with CRM platforms (e.g., Agentcis, Zoho) and with Excel or Google Sheets for reporting.

What We Offer

- A competitive salary plus performance-based incentives.
- A genuine leadership role with full ownership of a growing branch.
- Multi-office exposure across Australia, Bangladesh and India.
- A clear growth path into regional leadership as we expand across India.

How to Apply

- Apply directly on LinkedIn, or email your updated resume to [email protected] with the subject line "Branch Manager – Mumbai".
- Please mention your current CTC, expected CTC and notice period, and include a short note covering:
- The size of the teams you have managed
- The university partnerships you have built (both local institutions and overseas universities)
- Your conversion rates and the targets you have achieved in your current or previous roles

📌 Branch Manager (Mumbai)
🏢 International Education Agent
📍 Mumbai