Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Ivalua
Good to have skills : NA
Minimum 5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and delivering timely solutions to maintain seamless operations. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring the stability and efficiency of critical software applications within the organization.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to prioritize and address system issues effectively.
- Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
- Drive continuous improvement initiatives to optimize support processes and system reliability.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Ivalua.
- Robust analytical skills to diagnose and troubleshoot complex software issues.
- Experience in managing and supporting enterprise-level software applications.
- Ability to work collaboratively with cross-functional teams to resolve technical challenges.
- Excellent communication skills to clearly convey technical information to diverse audiences.
Additional Information
- The candidate should have minimum 5 years of experience in Ivalua.
- This position is based at our Pune office.
- A 15 years full time education is required.
📌 Application Support Engineer (Pune)
🏢 Accenture in India
📍 Pune
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