Hotel Receptionist / Front Office Administrator – Seasonal Beach Resort, South Goa

Company: Agonda Palm Beach Resort
Location: Agonda Beach, Canacona, South Goa
Job Type: Full-Time – Seasonal Position
Salary: Competitive, based on experience
Benefits: Free Staff Accommodation & Duty Meals

About the Role

Agonda Palm Beach Resort is looking for a professional, organised and guest-focused Hotel Receptionist / Front Office Administrator to join our boutique beachfront resort.

Our property has 14 guest rooms and an in-house restaurant and bar, The Rolling Sea.

We are looking for a hands-on, responsible and versatile individual who can manage front desk operations, reservations, guest relations, administration and daily coordination with other departments.

The position involves rotational shifts, including night shifts, and requires someone who can work independently and take initiative.

Key Responsibilities

Front Office & Guest Relations

- Welcome guests and manage check-in and check-out procedures.
- Handle guest enquiries, requests and complaints professionally.
- Provide information about resort facilities, room categories and local attractions.
- Coordinate airport transfers, taxis and guest arrangements.
- Maintain accurate guest registration records and documentation.
- Handle late arrivals, early departures and guest requests.
- Ensure a smooth and welcoming guest experience.

Reservations & Administration

- Handle direct reservations, cancellations, modifications and availability enquiries.
- Respond promptly to telephone calls, emails, WhatsApp messages and OTA communications.
- Manage bookings through Booking.com, Agoda, MakeMyTrip, Goibibo and other platforms.
- Update room availability,



guest details and reservation records.
- Prepare guest bills, invoices, receipts and payment records.
- Handle cash collections, payment verification and daily reconciliation.
- Maintain front office registers, reports and administrative documents.
- Prepare daily arrival, departure and occupancy reports.
- Assist with general office administration and filing.

Daily Operations, Hygiene & Checklists

- Complete daily opening, closing and shift handover checklists.
- Maintain a clean, organised and professional reception area.
- Coordinate with housekeeping regarding room readiness and cleaning.
- Follow up on maintenance requests and guest complaints.
- Maintain lost-and-found records.
- Ensure guest information and confidential records are handled securely.
- Coordinate with security, housekeeping and restaurant staff.
- Assist with other reasonable operational duties when required.

Candidate Requirements

- Minimum 1–2 years of hotel reception or front office experience preferred.
- Experience with hotel reservations, OTAs and property management systems is an advantage.
- Good spoken and written English and Hindi.
- Computer proficiency, including MS Excel, email and online booking systems.
- Excellent communication, organisational and problem-solving skills.
- Well-groomed, polite and professional.
- Honest, reliable and responsible with cash and guest payments.




- Able to work independently and manage multiple tasks.
- Comfortable with a hands-on role in a small resort.
- Flexible with duty rosters, weekends and public holidays.
- Willing to complete the agreed seasonal employment period.

Seasonal Employment & Working Hours

This is a seasonal position, generally from September/October until May or early June.

Duty timings are based on resort operations and guest requirements. Weekly offs are scheduled according to occupancy and operational needs, with working hours, breaks and rest arrangements following applicable labour laws.

Salary & Benefits

- Competitive salary based on experience.
- Free staff accommodation.
- Free duty meals.
- Friendly and supportive working environment.
- Opportunity to gain experience in reservations, guest relations and hotel administration.
- Prospect to return for future seasons based on performance.

How to Apply

Interested candidates should send their updated CV along with:

- Current location
- Total hotel reception or front office experience
- Experience with hotel software, reservations and OTAs
- Current or last monthly salary
- Expected monthly salary
- Earliest joining date
- Confirmation of availability for seasonal employment and rotational shifts

Important: We are looking for a dependable, organised and proactive individual who takes ownership of front office responsibilities, maintains accurate records and delivers excellent guest service.

Agonda Palm Beach Resort
Beachfront Boutique Resort
Agonda Beach, Canacona, South Goa

Pay: ₹14,000.00 - ₹18,500.00 per month

Benefits:

- Food provided

Work Location: In person

📌 Hotel Receptionist/Administrator (Agonda)
🏢 Agonda palm beach resort
📍 Agonda