1. Facility Management

- Oversee the maintenance, cleanliness, and functionality of all club areas (gym floor, locker rooms, pool, spa, studios, etc.).
- Coordinate with vendors, technicians, and contractors for repairs, servicing, and facility upgrades.
- Ensure all equipment is in working order and regularly serviced.
- Maintain compliance with health and safety regulations, including fire safety, sanitation, and emergency protocols.

2. Club Operations

- Manage day-to-day club operations, including front desk, member services, and fitness staff.
- Implement and monitor standard operating procedures (SOPs) to ensure high operational efficiency.
- Track key performance indicators (KPIs) and implement strategies to achieve revenue and retention goals.
- Manage inventory and procurement for club supplies and consumables.

3. Staff Supervision & Development

- Recruit, train, and manage club staff including trainers, customer service, maintenance, and support staff.




- Schedule and supervise shifts to ensure proper staff coverage and performance.
- Foster a positive team setting and provide ongoing coaching and development opportunities.

4. Member Engagement & Customer Service

- Ensure a high standard of customer service and satisfaction across all touchpoints.
- Handle member complaints and concerns with professionalism and prompt resolution.
- Organize events, challenges, or member engagement initiatives to promote retention and community.

5. Budgeting & Financial Oversight

- Assist in preparing and managing club budgets and expenses.
- Monitor revenue streams (memberships, personal training, classes) and control operational costs.
- Generate and review operational reports and financial performance data.

📌 Club Manager (Mumbai)
🏢 Ileseum Clubs
📍 Mumbai