1. Purpose of the Position

To drive business growth by increasing bus service inflow, developing new customer relationships, strengthening key accounts, and enhancing customer satisfaction. The role focuses on identifying business opportunities, promoting workshop services, improving customer retention, and achieving service revenue and collection targets.

2. Key Job Responsibilities

A. Business Development & Revenue Generation

- Identify and develop new business opportunities for workshop services, maintenance, repairs, and related offerings.
- Increase bus inflow through customer visits, networking, service marketing, and follow-ups.
- Develop and maintain relationships with fleet owners, transport operators, institutional customers, and key accounts.
- Identify opportunities for annual maintenance contracts (AMCs), fleet servicing, and repeat business.
- Achieve assigned targets for service revenue, customer acquisition, and business growth.

B. Customer Relationship Management

- Maintain and regularly update the customer database & Service Agreement etc.
- Manage customer appointments, service schedules, and service reminders.
- Increase in lubes & AdBlue Market Share - Customers to identify at the beginning of the year
- Initiatives for current business / Parts penetration for High potential customer.
- Business Promotional activity:
- Part line wise activity - Improvement in part line wise consumption
- Conduct customer visits and maintain records of meetings, discussions, and action points.
- Handle customer feedback, complaints, and service-related escalations professionally.
- Conduct post-repair feedback calls, customer satisfaction surveys, and PRS calling.
- Monitor Customer Satisfaction Index (CSI) and implement corrective action plans.

C. Workshop Coordination & Service Planning

- Coordinate with the Service Manager, Service Engineers, Job Controller, and workshop team to plan customer bookings and service schedules.
- Ensure effective communication between customers and the workshop regarding repair status and delivery commitments.
- Support service teams in improving turnaround time (TAT), service quality,



and customer experience.
- Coordinate with the Parts Department regarding stock availability and customer requirements.
- Ensure customers receive complete invoices and understand the work performed.

D. Marketing, Campaigns & Customer Retention

- Promote dealership service offerings, maintenance packages, and customer engagement initiatives.
- Inform customers about service campaigns, warranty policies, and preventive maintenance requirements.
- Identify opportunities to retain existing customers and recover inactive customers.
- Coordinate with the dealership and manufacturer teams for customer satisfaction and service improvement initiatives.

E. Financial Follow-up & Receivables

- Follow up on outstanding payments and Accounts Receivable (AR) collection.
- Coordinate with the Finance Department regarding credit limits, payment terms, and overdue accounts.
- Support timely billing, payment collection, and resolution of customer account issues.

F. Reporting, Compliance & Performance Monitoring

- Analyse customer satisfaction data, service inflow, revenue, customer retention, and collection performance.
- Complete REX audit reports and ensure timely USOB updates, as applicable.
- Monitor VGSP requirements and other manufacturer/dealership service standards.
- Submit periodic business development reports, customer visit reports, and performance updates to management.
- Provide constructive feedback to the dealership management and service team regarding customer expectations and service quality.

3. Qualification, Skills & Experience

- Diploma/Degree in Mechanical or Automobile Engineering, or an MBA in Marketing/Business Administration.
- Minimum 5 years of experience in the automobile or commercial vehicle industry.




- Experience in business development, customer relationship management, service marketing, or fleet management will be preferred.
- Strong customer-handling, negotiation, networking, and communication skills.
- Good computer knowledge and proficiency in MS Office and customer data management.
- Strong leadership, decision-making, analytical, and people-management skills.
- Ability to work independently, achieve targets, and handle new challenges.

4. Key Performance Indicators (KPIs)

- Increase in bus service inflow and workshop business.
- Service revenue growth and achievement of assigned targets.
- New customer acquisition and key account development.
- Customer retention and customer satisfaction (CSI).
- Customer complaint resolution and follow-up effectiveness.
- Achievement of customer visit and service marketing targets.
- Timely recovery of outstanding payments and reduction in overdue receivables.
- Compliance with manufacturer and dealership service standards.

5. External Interfaces

Fleet owners, transport operators, bus drivers, corporate customers, manufacturer representatives, and other business partners.

6. Personal Attributes

The candidate should be passionate about the automobile industry, customer relationship building, and business growth. The candidate must demonstrate integrity, ownership, a customer-first approach, a willingness to learn, and the ability to deliver results through teamwork.

7. Why Join BNT Motors Pvt. Ltd.?

As part of the BNT Motors and Talbros culture, we believe our success comes from knowledgeable, motivated, and committed people who strive to achieve their personal and organizational goals.

- Opportunities to grow with an expanding and progressive dealership group.
- A healthy and safe working environment.
- A positive and engaging workplace culture.
- Ongoing technical and professional training through BNT and VECV.
- Opportunities to develop leadership, customer management, and business development

for contact Mb, & Email ID as belwo

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📌 Business Development Manager (New Delhi)
🏢 BNT Motors
📍 New Delhi