Company Description OnSure Health LLC specializes in end-to-end Revenue Cycle Management solutions for healthcare organizations, helping clients optimize financial performance and streamline administrative operations. The company leverages technology, AI, and automation to simplify workflows related to coding, accounts receivable, and denials management. OnSure Health LLC also provides front staffing solutions, medical scribe services, and IT consulting to support clinical and back-office teams. In addition, the organization manages bad debt collections, offering comprehensive support across the healthcare revenue cycle.
Role Description This is a full-time, in office Spanish Caller role based in New Delhi. The Spanish Caller will handle outbound and inbound calls with Spanish-speaking patients, clients, and stakeholders, ensuring clear communication and professional service. Daily responsibilities include verifying patient information, clarifying billing or insurance queries, following up on outstanding accounts, and documenting call outcomes in internal systems. The role involves coordinating with revenue cycle, coding, and collections teams to resolve issues, reduce denials, and support efficient payment processes.



The Spanish Caller is expected to meet productivity and quality targets while maintaining a courteous and culturally sensitive communication style.
Qualifications

- Strong Spanish and English language proficiency, including clear speaking, active listening, and professional telephone etiquette.
- Experience in customer service, call center operations, or patient communication in a healthcare or financial services environment.
- Basic understanding of healthcare billing, insurance processes, or revenue cycle activities such as AR follow-up and denials resolution (preferred).
- Comfort with using computer systems, CRM or call management tools, and documenting call details accurately.
- Ability to work on-site in New Delhi, manage time effectively, and meet call volume and quality targets.
- Strong interpersonal skills, empathy, and the ability to communicate with diverse populations in a gender-neutral and non-discriminatory manner.
- High school diploma or equivalent required; additional education in languages, healthcare administration, or a related field is a plus.
- Willingness to learn internal processes, adapt to new technologies, and collaborate with cross-functional teams.

📌 Spanish Caller (New Delhi)
🏢 OnSure Health
📍 New Delhi