Core Responsibilities

- Multi-Channel Communication: Respond to customer questions, orders, and feedback via phone, email, live chat, and social media. Simplicant +2
- Technical Troubleshooting & Problem Solving: Diagnose product malfunctions, walk users through features, and provide actionable solutions. Workable +3
- Complaint Resolution: Address customer dissatisfaction, process returns or refunds, and de-escalate sensitive service issues. Bureau of Labor Statistics (.gov) +2
- Account & Transaction Management: Open and close accounts, update billing details, and assist with order processing through platforms like Helpware.
- CRM & Record Keeping: Log interaction history, track ticket progress, and maintain accurate data inside customer relationship management systems. Indeed +2
- Cross-Department Collaboration: Relay product bugs to engineering, share customer feature requests, and align with sales or billing teams. MultiplyMii +2
- Product & Service Education: Teach users how to get the most value out of company offerings to improve long-term loyalty.
- Looking for experience candidates
- Fluency in English/Telugu/Hindi

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Care Executive-Escalation (Ambattur)
🏢 Praba's VCARE health clinic
📍 Ambattur