Job description:

A. Telephony Etiquette & Crisis Inquiry Management

Receive all incoming calls, emails, and web leads promptly using Abhasa’s standardized brand greeting protocol.

Provide immediate emotional containment, validation, and professional reassurance to families in distress without

rushing or sounding transactional.

De-escalate emotionally charged interactions with patience, dignity, and calm authority.

B. Intake Needs Assessment & Active Listening

Conduct structured, compassionate discovery interviews to capture patient demographics, substance/psychiatric

history, presenting symptoms, and previous treatments.

Practice disciplined active listening and comprehensive real-time note-taking to prevent asking callers to repeat painful

trauma or medical details.

Identify high-risk clinical indicators (e.g., active psychosis, severe withdrawal risk, suicidal ideation) and immediately flag

them for clinical triage.

C. Program Articulation & Modality Communication

Explain Abhasa’s residential care framework (bio-psycho-social model, 1:2 staff-to-client ratio, multi-disciplinary

psychiatric care) clearly and conversationally without relying on disconnected medical buzzwords.

Clearly differentiate core therapies: psychiatric consultation, individual psychotherapy, group support, psycho-education,

QEEG brain mapping,



and holistic wellness therapies.

D. Commercial Clarity & Ethical Pricing

Present tariff options (dormitory vs. single deluxe occupancy) with total transparency, clearly explaining monthly vs.

package billing horizons.

Transparently articulate mandatory one-time diagnostic assessment fees (e.g., QEEG / psychometric assessment) and

refundable security deposits upfront.

E. Admissions Coordination & SOP Adherence

Facilitate pre-admission documentation, medical clearance checklists, and intake consent agreements.

Accurately communicate admission and transport protocols (voluntary admission and legally compliant Mental

Healthcare Act transfer processes) without making unauthorized procedural claims.

Coordinate directly with clinical triage, nursing, and operations for room readiness and reception.

Maintain meticulous, daily updated CRM logs tracking lead status, notes, and touchpoints.

Pay: ₹250,000.00 - ₹450,000.00 per year

Perks:

- Food provided
- Paid sick time
- Provident Fund

Ability to commute/relocate:

- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

- Client services: 1 year (Required)

Language:

- Hindi (Required)
- English (Required)

Work Location: In person

📌 Executive Client Relations (Coimbatore)
🏢 Abhasa Rehab & Wellness
📍 Coimbatore