Customer Support Executive – UK Care Agency

Job Summary

We are looking for a customer-focused and organised Customer Support Executive to support the daily operations of a UK-based care agency. The role involves handling calls and emails, coordinating care staff, managing schedules, supporting recruitment, and assisting with administrative tasks.

Key Responsibilities

* Handle incoming and outgoing calls, emails, and customer enquiries professionally.

* Coordinate staff rotas, shift changes, and emergency shift cover.

* Assist with recruitment, candidate follow-ups, and staff onboarding.

* Support payroll processing, timesheet verification, and client invoicing.

* Maintain staff and client records, training documents, and compliance records.

* Manage data entry, update schedules, and prepare reports.

* Resolve routine operational issues and escalate concerns when necessary.

Requirements





* Excellent spoken and written English communication skills.

* Robust telephone etiquette and professional email-writing skills.

* Good customer service, organisational, and problem-solving abilities.

* Basic computer proficiency, including email, MS Office, and data entry.

* Ability to multitask and work under pressure.

* Willingness and flexibility to work in any shift, including day, evening, and night shifts, as required.

* Previous experience in customer support, administration, or operations is preferred.

* Experience with UK clients or healthcare administration is an advantage.

Ideal Candidate:

A confident communicator with a customer-first attitude, attention to detail, and the flexibility to work across different shifts.

Work Location: In person

📌 Customer Support Executive – UK Care Agency (Thiruvananthapuram)
🏢 Beloud Digital
📍 Thiruvananthapuram