Designation : Business Account Executive
Job Location: Kochi, Kerala ( Work From Home )
Department: Sales / Account Management
Employment Type: Full time
Experience: 2–5 Years

Job Purpose

The Business Account Executive will serve as the primary point of contact between customers and internal teams throughout the sales and account management lifecycle. The role involves understanding client requirements, conducting product demonstrations, preparing proposals, coordinating contracts and compliance documentation, following up on payments, and managing Annual Maintenance Contract (AMC) renewals.

The ideal candidate will build strong client relationships, support business growth, improve customer satisfaction, and ensure seamless coordination across Sales, Technical, Product, Finance, Compliance, and Implementation teams.

Key Responsibilities

Opportunity Management & Sales Support

- Coordinate with the Sales Team to qualify and progress business opportunities.
- Track sales opportunities, identify bottlenecks, and ensure timely follow-ups.
- Maintain accurate customer and opportunity records in the CRM.
- Provide regular updates on prospect progress, client feedback, and pending actions.

Client Engagement & Requirement Gathering

- Engage with prospective and existing customers to understand their business needs and challenges.
- Conduct requirement-gathering sessions and document customer expectations.
- Align customer requirements with the company's products and solution offerings.
- Manage client communications throughout the evaluation, onboarding, and account management processes.

Product Demonstrations & Technical Coordination

- Conduct product demonstrations and solution presentations tailored to customer requirements.
- Explain product features, functionalities, and business benefits effectively.
- Coordinate technical discussions between customers and internal Technical, Product, and Implementation teams.
- Document customer feedback, product gaps, and enhancement requests.
- Ensure timely resolution of customer queries in coordination with relevant teams.

Proposal & Documentation Management

- Prepare proposals, quotations, scope documents, and solution presentations.




- Coordinate with internal stakeholders to gather technical and commercial inputs.
- Ensure proposals accurately reflect customer requirements, agreed scope, and approved commercial terms.
- Support commercial discussions and obtain necessary approvals.

Contract & Compliance Coordination

- Coordinate customer contracts, compliance requirements, vendor registrations, and onboarding documentation.
- Work with Legal, Compliance, and Management teams to facilitate agreement execution.
- Ensure all required approvals and documents are completed and maintained accurately.

Account Management & Customer Relationship

- Build and maintain robust, long-term relationships with assigned customer accounts.
- Act as the primary point of contact for client communications and account-related matters.
- Monitor customer satisfaction and proactively address concerns and escalations.
- Coordinate with internal teams to ensure timely issue resolution and a positive customer experience.

Payment Follow-up & Collection Coordination

- Follow up with customers regarding invoices, outstanding payments, and payment schedules.
- Coordinate the collection of Purchase Orders (POs), payment approvals, and supporting documents.
- Work closely with Finance and Accounts teams on payment tracking and reconciliation.
- Escalate payment delays and support timely collections.

AMC & Renewal Management

- Track AMC expiry dates and initiate renewal discussions well in advance.
- Coordinate renewal quotations, POs, approvals, and contract documentation.
- Ensure timely closure of renewals and continuity of customer services.
- Identify opportunities for contract extensions, upselling, and additional business.

Cross-Functional Collaboration

- Collaborate with Sales, Technical, Product, Implementation, Finance, Compliance, Legal, and Customer Success teams.




- Ensure effective communication between customers and internal stakeholders.
- Share customer insights, market feedback, and product improvement suggestions with relevant teams.

Required Skills & Competencies

Technical / Functional Skills

- Requirement gathering and documentation.
- Product demonstrations and presentation skills.
- Proposal preparation and commercial documentation.
- CRM tools and customer relationship management.
- Microsoft Office or Google Workspace.
- Contract and compliance coordination.
- Account lifecycle and AMC renewal management.
- Payment follow-up and collection coordination.

Behavioural Competencies

- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Negotiation, persuasion, and stakeholder management.
- Analytical thinking and problem-solving.
- Strong organizational skills and attention to detail.
- Effective follow-up and time management.
- Ability to manage multiple accounts and priorities.
- Teamwork, adaptability, and a customer-focused mindset.
- Accountability, initiative, and result orientation.

Educational Qualifications & Experience

- Bachelor's degree in Business Administration, Engineering, Information Technology, Marketing, or a related field.
- 2–5 years of experience in Account Management, Customer Engagement, Pre-Sales Coordination, Business Development Support, or a similar role.
- Experience in conducting product demonstrations and managing B2B customer relationships.
- Familiarity with contract management, compliance documentation, renewals, and customer lifecycle management.
- Experience in IT services, ERP, SaaS, FinTech, or enterprise software environments will be an added advantage.

Pay: ₹20,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- Are you an immediate joiner?

Education:

- Master's (Preferred)

Experience:

- Account Management: 2 years (Required)
- Business Development Support: 2 years (Required)

Language:

- English (Required)

Work Location: In person

📌 Business Account Executive (Kochi)
🏢 Distinct Infotech
📍 Kochi