- Handle customer coordination for sea freight import and export shipments.
- Communicate with customers regarding shipment status, schedules, documentation, and delivery updates.
- Coordinate with shipping lines, agents, transporters, and internal teams to ensure smooth shipment movement.
- Follow up on bookings, vessel schedules, container movement, and delivery status.
- Provide timely updates to customers and respond to their queries professionally.
- Coordinate and resolve shipment-related issues, delays, and operational queries.
- Ensure customer requirements are properly communicated to the relevant teams and followed up until completion.
- Maintain regular communication with customers throughout the shipment process.
- Prepare and share necessary shipment-related documents and updates with customers.
- Maintain accurate customer and shipment records.
- Ensure timely follow-up and closure of customer requests.
- Build and maintain good working relationships with customers and service providers.
- Previous experience in freight forwarding, sea operations, or customer service is preferred.
- Good communication, coordination, follow-up, and customer-handling skills.